Why do you discontinue products?
We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks Desktop better and easier to use while still supporting older versions.
How do I know if this affects me?
If you use QuickBooks Desktop 2015 or any of the other affected Intuit Products and you subscribe to live technical support or any of our add-on services, you will need to upgrade your product on or before May 31, 2018 to continue using your services.
Note: As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.
What if I want to talk to someone?
Call us at any time to take advantage of special upgrade pricing and to discuss your options:
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QuickBooks Desktop Pro or Premier (Windows): 866.676.9670
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QuickBooks for Mac: 866.676.9670
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QuickBooks Desktop Accountant: 888.236.9501
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QuickBooks Enterprise Solutions: 844.832.2908
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QuickBooks Point of Sale: 800.964.6438
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ProAdvisors: Phone and chat options are on the member support page.
What are the QuickBooks Desktop add-on services?
Call us at any time to take advantage of special upgrade pricing and to discuss your options:
The most popular add-on services that will no longer work with QuickBooks Desktop 2015 after May 31, 2018 are Payroll, Technical Support, Payments, and Online Banking. The full list can be found in the Affected services section below.
What are the affected 2015 services?
Upgrade as soon as possible to retain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation. NOTE: Additional information regarding affected services and features will be provided as it becomes available.
QuickBooks Desktop Pro 2015, Premier 2015, QuickBooks for Mac 2015, QuickBooks Enterprise Solutions 15
Upgrade as soon as possible to retain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation. NOTE: Additional information regarding affected services and features will be provided as it becomes available.
Enterprise Full Service Plans
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Full Service Plan: If you are using QuickBooks Desktop Enterprise Solutions 15.0 and have an active Full Service Plan, you will continue to receive support until the expiration of your plan. However, it’s important to install the latest version of Enterprise Solutions (that you received as a part of the Full Service Plan) by May 31, 2018 to ensure uninterrupted support.
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No Full Service Plan: If you are using QuickBooks Desktop Enterprise Solutions 15.0, you will stop receiving live support and add-on service(s). We do not anticipate the discontinuation of QuickBooks Desktop 2015 and QuickBooks Desktop Enterprise Solutions 15.0 to cause any problems with the QuickBooks Compatible Software (listed at QuickBooks Solutions Marketplace) from the Intuit Developer Network.
Payroll services
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Assisted Payroll: After May 31, 2018, QuickBooks Desktop 2015 will no longer automatically calculate correct payroll taxes, provide payroll forms, or allow you to send your payroll data. Your subscription will be inactivated and tax forms will no longer be filed on your behalf. QuickBooks Desktop Discontinuation FAQ for Payroll.
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Basic, Standard, or Enhanced Payroll: After May 31, 2018, QuickBooks Desktop 2015 will no longer automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be inactivated. QuickBooks Desktop Discontinuation FAQ for Payroll.
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Workers' Comp Payment Service: You will no longer be able to process Workers' Comp Payments through QuickBooks Desktop 2015. A supported version of QuickBooks Desktop and an active Payroll subscription are required to run the payment service.
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ViewMyPaycheck (VMP): You and your employees will no longer have access to ViewMyPaycheck. An active Payroll subscription and supported version of QuickBooks Desktop are required to use this service.
Credit Card Processing
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Merchant Services: You will get a message that the service is no longer available, and you will not be able to process credit card transactions through QuickBooks Desktop 2015. This message will include instructions for processing credit card transactions outside of QuickBooks.
- Merchant Service Deposit (reconciliation): After May 31, 2018, QuickBooks Desktop 2015 will no longer receive downloaded credit card information within the product.
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Recurring Payments: Download of your recurring payment transactions inside QuickBooks Desktop software 2015 will be discontinued. Your customer profiles in the Automatic Credit Card Billing system will be deleted and you will have no access to the data you entered.
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eInvoice: After May 31, 2018, you will no longer be able to process eInvoice (email of invoice with pay link enabled) through QuickBooks Desktop 2015. A supported version of QuickBooks Desktop and an active payments subscription are required to run the payment service.
Check Processing
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Check Solution: You will get a message indicating that the service is no longer available, and you will not be able to process check transactions through QuickBooks Desktop 2015. This message will include instructions for processing check transactions outside of QuickBooks Desktop.
Other services
After May 31, 2018, none of the following services will be functional in QuickBooks Desktop 2015.
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Accountant Copy Transfer Service: You will no longer be able to use this service in QuickBooks Desktop to send accountants a copy of your company file.
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Multicurrency/Exchange Rate: You will no longer be able to use or turn-on this feature to assign specific currency types to your profiles and accounts within QuickBooks Desktop.
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Bill Pay: You will receive an error message instructing you to contact technical support and will no longer be able to connect to your financial institution to pay bills.
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Online Banking: You will receive an error message during an attempt to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive, “QuickBooks Desktop is unable to verify the Financial Institution Information for this Download.”
Note: Uploading transactions will also be discontinued.
What live technical support and Online Backup are affected?
Technical support plans—All QuickBooks Desktop products
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Support for installation, upgrades, error messages and product defects
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Support for installation, upgrades, error messages, and product defects is available only for currently supported versions of QuickBooks Desktop. Replacement CDs, manuals, and live support are no longer available. If you are still using an unsupported product and you see a message that you need to reinstall your product, you can access the software download online. To learn more, see Download QuickBooks Desktop. |
| Active QuickBooks Care Protection Plan with automatic renewal |
Monthly renewal: If you have an active QuickBooks Care Protection Plan that automatically renews monthly (such as the QuickBooks Care Protection Plan with Monthly Billing), your plan will be automatically canceled on the next renewal date after May 31, 2018, unless you upgrade to QuickBooks Desktop 2019. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade. 90 day renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each 90 days (such as the QuickBooks Care Protection Plan with 90 day Billing), your plan will be automatically canceled on the next renewal date after May 31, 2018, unless you upgrade to QuickBooks Desktop 2019. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade Annual renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each year (such as the QuickBooks Care Protection Plan with Annual Billing), you will continue to receive live support and any service included in your QuickBooks Care Protection Plan until the plan’s expiration date. At that time, if you are still using QuickBooks Desktop 2015, your QuickBooks Care Protection Plan will be automatically canceled and will not renew. In addition, any included services, such as data recovery and free Online Backup, will be canceled as well. |
| Live telephone support on a pay-per-use basis |
If you want to receive live support on a pay-per-use basis (One-Time Support) after May 31, 2018, you will need to have a currently supported version of QuickBooks Desktop (2019, 2018, 2017, 2016). You can still get answers to common questions by searching the QuickBooks Support web site if you chose not to upgrade, but we do not provide live support for products affected by service discontinuation. |
What about registration and downloads for older, non-supported products?
We make every effort to provide customer support for registration and licensing for older versions of QuickBooks Desktop under Intuit's standard terms and conditions, if that data is available. Unfortunately, we cannot assure that we will be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.
Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks Desktop, we do provide download files back to QuickBooks Desktop 2015. See Download QuickBooks Desktop for download instructions.
What are my purchase options and upgrade discounts?
We hope this page answers any questions you have about our service discontinuation plan. Once you have considered all your upgrade options and are ready to make a decision, call us to take advantage of special upgrade pricing. If you need help deciding which option is right for you, our Intuit Resellers are available to help you at the local level. Click here to find a Reseller near you. ProAdvisors get pricing info here (login required).
Call us to take advantage of special upgrade pricing and to discuss your options:
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QuickBooks Desktop Pro or Premier (Windows): 866.676.9670
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QuickBooks Desktop Accountant: 888.236.9501
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QuickBooks for Mac: 866.676.9670
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QuickBooks Enterprise Solutions: 844.832.2908
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QuickBooks Point of Sale: 800.964.6438
- Sometimes you might get an even better deal through a retail store or website. We want you to get the best deal, so we encourage you to check with the retailers listed below:
QuickBooks Help
