When does it happen?

After May 31, 2018, access to add-on services will be discontinued for QuickBooks Desktop 2015 (Windows and Mac). This includes all versions of QuickBooks Desktop 2015 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).

Note: If you do not use any of the add-on services in QuickBooks Desktop 2015, your product will continue to work for you, but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.

In addition to QuickBooks Desktop 2015 (for Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.

What service discontinuation means:

Products affected by service discontinuation after May 31, 2018, are listed in the table below.

If you are using a product affected by service discontinuation and want to maintain access to your services, you’ll need to upgrade to the latest version of QuickBooks Desktop as soon as possible.

Your access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2015 software, will be discontinued after May 31, 2018. Also, you will no longer receive critical security updates starting June 1, 2018. If you receive any security updates before this date, you should install them.

Calendar Year 2018 Discontinuation Policy (QuickBooks Desktop 2015 Products)

Fully supported products Products for which services will be discontinued after May 31, 2018

QuickBooks Desktop Pro and Premier 2019, 2018, 2017, 2016

QuickBooks Desktop Pro 2015
QuickBooks Desktop Premier 2015 (General Business, Contractor, Manufacturing &  Wholesale, Nonprofit, Professional Services, and Retail)

QuickBooks Desktop for Mac 2016

QuickBooks Desktop for Mac 2015

QuickBooks Enterprise Solutions 19, 18, 17, 16

QuickBooks Enterprise Solutions 15

QuickBooks Desktop Accountant 2019, 2018, 2017, 2016

QuickBooks Premier Accountant Edition 2015

QuickBooks Desktop Point of Sale 18.0 QuickBooks Desktop Point of Sale 2013: Basic, Pro and Multi Store software and QuickBooks Point of Sale Payments
QuickBooks Desktop Point of Sale 12.0: Basic, Pro and Multi Store software

As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email, in-product notifications, and information on this web site. Please keep an eye out for updates on our future plans as they become available.

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