QuickBooks Help
When does it happen?
After May 31, 2017, access to add-on services will be discontinued for QuickBooks 2014 Desktop (Windows and Mac). This includes all versions of QuickBooks Desktop 2014 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).
Note: If you do not use any of the add-on services in QuickBooks Desktop 2014, your product will continue to work for you but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks.
In addition to QuickBooks Desktop 2014 (for Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.
What service discontinuation means:
Products affected by service discontinuation after May 31, 2017, are listed in the table below.
If you are using a product affected by service discontinuation and want to maintain access to your services, you’ll need to upgrade to the latest version of QuickBooks Desktop as soon as possible.
Your access to QuickBooks Desktop Payroll Service, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2014 software, will be discontinued after May 31, 2017. Also, you will no longer receive critical security updates starting June 1, 2017. If you receive any security updates before this date, you should install them.
Calendar Year 2017 Discontinuation Policy (QuickBooks Desktop 2014 Products)
| Fully supported products | Products for which services will be discontinued after May 31, 2017 |
| QuickBooks Desktop Pro and Premier 2017, 2016, 2015 |
QuickBooks Desktop Pro 2014 |
| QuickBooks Desktop for Mac 2016, 2015 |
QuickBooks Desktop for Mac 2014 |
| QuickBooks Enterprise Solutions 17, 16, 15 |
QuickBooks Enterprise Solutions 14 |
| QuickBooks Desktop Accountant 2017, 2016, 2015 |
QuickBooks Premier Accountant Edition 2014 |
As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.
Product, upgrade, and pricing information for QuickBooks Desktop 2017 (all versions):
We want to work with you to make sure that your upgrade experience is easy, fast, and as cost-effective as possible.
What are my QuickBooks Desktop upgrade options?
- Difference between the 2014 and 2017 products: QuickBooks Desktop 2017 includes many new productivity boosting features to help you save more time and stay more organized. Find out what’s new since 2014 and learn about the new 2017 features in action.
- System requirements: Check the system requirements to learn whether your current system will support the latest version of QuickBooks: System requirements for QuickBooks 2017 and Enterprise Solutions 17.0 (SF)
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Upgrade process and assistance: After you complete your order for QuickBooks 2017, you will receive an email with a download link and instructions. Your QuickBooks Desktop 2017 purchase includes up to 60 minutes* with a QuickBooks expert who can help you: You can also refer to step-by-step instructions on the Install Center. Or, Download QuickBooks products and Install QuickBooks Desktop may also be helpful.
- Get the most out of QuickBooks Desktop
- Help avoid common mistakes
- Get answers to your QuickBooks Desktop questions
- Time required: In most cases, you can update QuickBooks Desktop and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks Desktop 2017 or QuickBooks for Mac 2016, you will be prompted to register, which is required if you want to access any add-on services or live support while using QuickBooks Desktop 2017.
- Company file conversion: When you upgrade, you are prompted to convert your company file so it will work with your new product. We take great precautions during this process to protect your data. For example, QuickBooks verifies the integrity of your data file and helps you perform a backup before the upgrade process begins.
*Expires at the earlier part of 9/21/2017 or 30 days after registration. You can call upon purchase or within 30 days of completing your QuickBooks registration on the Web. One technical support phone call for up to 60 minutes (cannot be redeemed in increments) per registering customer allowed within the above-mentioned qualifying period.
Frequently asked questions you may be interested in:
Why do you discontinue products?
We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks Desktop better and easier to use while still supporting older versions.
How do I know if this affects me?
If you use QuickBooks Desktop 2014 or any of the other affected Intuit Products and you subscribe to live technical support or any of our add-on services, you will need to upgrade your product on or before May 31, 2017 to continue using your services.
Note: As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.
What if I want to talk to someone?
Call us at any time to take advantage of special upgrade pricing and to discuss your options:
- QuickBooks Desktop Pro or Premier (Windows): 866.676.9670
- QuickBooks for Mac: 866.676.9670
- QuickBooks Desktop Accountant: 888.236.9501
- QuickBooks Enterprise Solutions: 844.832.2908
- QuickBooks Point of Sale: 800.964.6438
- ProAdvisors: Phone and chat options are on the member support page.
What are the add-on services?
Call us at any time to take advantage of special upgrade pricing and to discuss your options:
The most popular add-on services that will no longer work with QuickBooks Desktop 2014 after May 31, 2017 are Payroll, Technical Support, Payments, and Online Banking. The full list can be found in the Affected services section below.
What are the affected 2014 services?
Upgrade as soon as possible to retain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation. NOTE: Additional information regarding affected services and features will be provided as it becomes available.
QuickBooks Desktop Pro 2014, Premier 2014, QuickBooks for Mac 2014, QuickBooks Enterprise Solutions 14
Upgrade as soon as possible to retain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation. NOTE: Additional information regarding affected services and features will be provided as it becomes available.
Enterprise Full Service Plans
- Full Service Plan: If you are using QuickBooks Desktop Enterprise Solutions 14.0 and have an active Full Service Plan, you will continue to receive support until the expiration of your plan. However, it’s important to install the latest version of Enterprise Solutions (that you received as a part of the Full Service Plan) by May 31, 2017 to ensure uninterrupted support.
- No Full Service Plan: If you are using QuickBooks Desktop Enterprise Solutions 14.0, you will stop receiving live support and add-on service(s). We do not anticipate the discontinuation of QuickBooks Desktop 2014 and QuickBooks Desktop Enterprise Solutions 14.0 to cause any problems with the QuickBooks Compatible Software (listed at QuickBooks Solutions Marketplace) from the Intuit Developer Network.
Payroll services
- Assisted Payroll: After May 31, 2017, QuickBooks Desktop 2014 will no longer automatically calculate correct payroll taxes, provide payroll forms, or allow you to send your payroll data. Your subscription will be inactivated and tax forms will no longer be filed on your behalf. QuickBooks Desktop 2014 Discontinuation FAQs.
- Basic, Standard, or Enhanced Payroll: After May 31, 2017, QuickBooks 2014 will no longer automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be inactivated. QuickBooks Desktop 2014 Discontinuation FAQs.
- Employee Organizer: You will no longer have access to your Employee Organizer information. You will need to upgrade to a newer version of QuickBooks Desktop, which now includes the human resources related information in the Employee Center without the need of a subscription. Get more information.
- Workers' Comp Payment Service: You will no longer be able to process Workers' Comp Payments through QuickBooks 2014. A supported version of QuickBooks Desktop and an active Payroll subscription are required to run the payment service.
- ViewMyPaycheck (VMP):You and your employees will no longer have access to ViewMyPaycheck. An active Payroll subscription and supported version of QuickBooks Desktop are required to use this service.
Credit Card Processing
- Merchant Services: You will get a message that the service is no longer available, and you will not be able to process credit card transactions through QuickBooks Desktop 2014. This message will include instructions for processing credit card transactions outside of QuickBooks.
- Automatic Credit Card Billing: Your automatic credit card billing service will be discontinued and you will not be able to download transactions into your QuickBooks Desktop 2014 software. Your customer profiles in the Automatic Credit Card Billing system will be deleted and you will not have access to the data you entered
- Terminal Download: After May 31, 2017 QuickBooks 2014 will no longer be able to received downloaded credit card information within the product.
Check Processing
- Check Solution: You will get a message indicating that the service is no longer available, and you will not be able to process check transactions through QuickBooks Desktop 2014. This message will include instructions for processing check transactions outside of QuickBooks Desktop.
Other services
- Accountant Copy Transfer Service: You will no longer be able to use this service in QuickBooks Desktop to send accountants a copy of your company file. Multicurrent/Exchange Rate: You will no longer be able to use or turn-on this feature to assign specific currency types to your profiles and accounts within QuickBooks Desktop.
- Multicurrency/Exchange Rate: You will no longer be able to use or turn-on this feature to assign specific currency types to your profiles and accounts within QuickBooks Desktop.
- Bill Pay: You will receive an error message instructing you to contact technical support and will no longer be able to connect to your financial institution to pay bills.
- Intuit Payment Network: You will get a message indicating that the service is no longer available, and you will not be able to process payments transactions through QuickBooks Desktop 2014. This message will include instructions for processing payments transactions outside of QuickBooks Desktop.
- Online Banking: You will receive an error message during an attempt to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive, “QuickBooks Desktop is unable to verify the Financial Institution Information for this Download.”
Point of Sale 10.0
Point of Sale Payments: You will be unable to process credit and debit card payments.
What live technical support and Online Backup are affected?
| Support for installation, upgrades, error messages and product defects | Support for installation, upgrades, error messages, and product defects is available only for currently supported versions of QuickBooks Desktop. Replacement CDs, manuals, and live support are no longer available. If you are still using an unsupported product and you see a message that you need to reinstall your product, you can access the software download online. |
| Active QuickBooks Care Protection Plan with automatic renewal | Monthly renewal: If you have an active QuickBooks Care Protection Plan that automatically renews monthly (such as the QuickBooks Care Protection Plan with Monthly Billing), your plan will be automatically canceled on the next renewal date after May 31, 2017, unless you upgrade to QuickBooks 2017. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade. 90 day renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each 90 days (such as the QuickBooks Care Protection Plan with 90 day Billing), your plan will be automatically canceled on the next renewal date after May 31, 2017, unless you upgrade to QuickBooks 2017. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade Annual renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each year (such as the QuickBooks Care Protection Plan with Annual Billing), you will continue to receive live support and any service included in your QuickBooks Care Protection Plan until the plan’s expiration date. At that time, if you are still using QuickBooks 2014, your QuickBooks Care Protection Plan will be automatically canceled and will not renew. In addition, any included services, such as data recovery and free Online Backup, will be canceled as well. |
| Live telephone support on a pay-per-use basis | If you want to receive live support on a pay-per-use basis (One-Time Support) after May 31, 2017, you will need to have a currently supported version of QuickBooks (2017, 2016, 2015). You can still get answers to common questions by searching the QuickBooks Support web site if you chose not to upgrade, but we do not provide live support for products affected by service discontinuation. |
What about registration and downloads for older, non-supported products?
We make every effort to provide customer support for registration and licensing for older versions of QuickBooks Desktop under Intuit's standard terms and conditions, if that data is available. Unfortunately, we cannot assure that we will be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.
Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks Desktop, we do provide download files back to QuickBooks Desktop 2014. See Download QuickBooks products for download instructions.
What are my purchase options and upgrade discounts?
We hope this page answers any questions you have about our service discontinuation plan. Once you have considered all your upgrade options and are ready to make a decision, call us to take advantage of special upgrade pricing. If you need help deciding which option is right for you, our Intuit Resellers are available to help you at the local level. Click here to find a Reseller near you. ProAdvisors get pricing info here (login required).
Call us to take advantage of special upgrade pricing and to discuss your options:
- QuickBooks Desktop Pro or Premier (Windows): 866.676.9670
- QuickBooks Desktop Accountant: 888.236.9501
- QuickBooks for Mac: 866.676.9670
- QuickBooks Enterprise Solutions: 844.832.2908
- QuickBooks Point of Sale: 800.964.6438
- Sometimes you might get an even better deal through a retail store or website. We want you to get the best deal, so we encourage you to check with the retailers listed below:
