Problem

When downloading payroll updates, you receive an error (PS032, PS077) with the following message or similar:

QuickBooks is having trouble installing payroll tax table update.

These errors indicate one of the following conditions:

  • A tax table file in the Components/Payroll folder is damaged or invalid.
  • You have not registered your QuickBooks software.
  • Your billing information is outdated or incorrect.
  • The QuickBooks company file is damaged.

 

Details

To resolve the error, use the following steps. You may not need to complete all of them to fix the problem.

If the above steps do not resolve the problem continue with the steps below:

  1. Make sure you have registered your QuickBooks Desktop software.
  2. Make sure that your QuickBooks Desktop software is on the latest release.  See Update QuickBooks Desktop to the latest release (SF) for detailed steps on updating QuickBooks Desktop.
  3. Run a repair on your QuickBooks Desktop software. (Make sure you are not updating a data file that still has an Accountant's copy out.)
  4. Download the latest payroll tax tables.
  5. Re-sort the lists, then use then use the Verify Data/Rebuild Data process (Rebuild Data only if necessary).
  6. Perform a clean uninstall/reinstall in Selective Startup.
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