When downloading payroll updates, you receive an error (PS032, PS077) with the following message or similar:
QuickBooks is having trouble installing payroll tax table update.
These errors indicate one of the following conditions:
- A tax table file in the Components/Payroll folder is damaged or invalid.
- You have not registered your QuickBooks software.
- Your billing information is outdated or incorrect.
- The QuickBooks company file is damaged.
To resolve the error, use the following steps. You may not need to complete all of them to fix the problem.
If the above steps do not resolve the problem continue with the steps below:
- Make sure you have registered your QuickBooks Desktop software.
- Make sure that your QuickBooks Desktop software is on the latest release. See Update QuickBooks Desktop to the latest release (SF) for detailed steps on updating QuickBooks Desktop.
Make sure your billing information is up to date and correct.For instructions on updating your information, see View and update QuickBooks Payroll service account information.
- Run a repair on your QuickBooks Desktop software. (Make sure you are not updating a data file that still has an Accountant's copy out.)
If you are using Windows Vista, 7 or 8 turn off the User Account Control (UAC) and try updating the application with the UAC disabled.
Take note of your QuickBooks Desktop license number. You will need this in the next steps.
- In QuickBooks Home, press F2.
- Take note of the License Number.
- Click OK to close the Product Information window.
Verify that you only have one installation of QuickBooks Desktop.If you have a system with a server, you may have two versions of QuickBooks Desktop installed: one QuickBooks Desktop database server and one QuickBooks Desktop.
Do not complete this step if you only have one version of QuickBooks Desktop installed.
- Back up your QuickBooks company file.
- Close any open applications.
- Open the Run window.
- Windows 8: Open the Start screen and right-click on the background to All Apps. Under the Windows System section, select Run.
Windows 7 and XP: Click the Windows Start button and select Run.
Windows 7: if you are not logged in with Admin rights, click Start > All Programs > Accessories > Run.
- Windows Vista: Click the Vista logo (Start button). In the Start Search field, enter Run.
- In the Open field, enter control, and click OK. The Control Panel window opens.
- Double-click Add or Remove Programs (in Windows Vista, Programs and Features).
- In the list of currently installed programs, review the list of QuickBooks Desktop programs to see if you have multiple versions. If you only have one version, do NOT continue. If you can confirm you have multiple versions, select the QuickBooks Desktop program you want to uninstall. Then click Change/Remove (in Windows Vista, Uninstall/Change). The QuickBooks Desktop Installation Wizard opens.
- Click Next.
- Select Remove, and click Next.
- The error message should include an option to go online to complete the update. If prompted, click Yes to go online and retrieve the update.
- Error PS032 might have the option to only click OK to go online. Clicking OK runs the download, again, and might display the same error message.
- If your data file is on a server, close QuickBooks on all computers. Run the Payroll update from the server. If the update is successful on the server, you will also need to update all other installed versions of QuickBooks (unless you have a terminal server - supported on QuickBooks Enterprise Solutions only).
If you have only one installation of QuickBooks:
If you have multiple installations of QuickBooks Desktop
- Remove the additional installations.
- Reset your QuickBooks update.
- Download the latest payroll tax tables.
- Re-sort lists, then use then use the Verify Data/Rebuild Data process (Rebuild Data only if necessary).
- Perform a clean uninstall/reinstall in Selective Startup.