Problem

When downloading a payroll or QuickBooks update, you receive one of the following error messages:

  • Error 12002
  • Error 12007
  • Error 12009
  • Error 12029
  • Error 12031

These errors are caused by QuickBooks not being able to utilize your Internet connection on your computer. The primary reason QuickBooks cannot recognize an Internet connection is that applications installed on the computer interfere with the QuickBooks download, such as antivirus protection agents, firewalls, and so on.

These errors can also be caused by general Internet connection failures. Internet Explorer might not be the default browser or the Secure Sockets Layer (SSL) checkbox might be cleared in Internet Explorer Options.

 

Details

To resolve this error:

Note: Steps 5 and 6 are only to determine if another application or process is causing a conflict with the download process. If this is the case, you need to take actions to avoid this problem with the suspected application or process. If you are unable to determine that the security software that is causing the error, consult a computer or IT expert.

  1. Verify that you can access a secure website outside of QuickBooks, such as the sign-in page of your financial institution. If you are unable to access a secure website outside of QuickBooks, consult a computer or IT expert.
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