When exporting from QuickBooks Desktop to QuickBooks Online, errors may appear when your QuickBooks company file is stored on a network drive. Learn how to map a network drive in Windows to fix these errors.

To map a network drive in Windows:

For Windows 8/10

  1. On your keyboard, press the Windows icon.
  2. On the search bar, type This PC. From the search results, select This PC.
  3. Under the Computer tab, select Map a network drive.
  4. Select any unused drive letter then select Browse.
  5. Go to the network location where your QuickBooks company file is stored.
    Note: If you are having trouble mapping the network drive using the UNC, try using the IP address of the server.
  6. Select OK then Finish.
  7. Reopen your QuickBooks company file from the new mapped drive.

For Windows 7

  1. Go to the Start menu and select Computer.
  2. Select the Tools menu then Map network drive. If you don't see the Tools menu, press the Alt key to reveal the menu bar.
  3. Select any unused drive letter then select Browse.
  4. Go to the network location where your QuickBooks company file is stored.
    Note: If you are having trouble mapping the network drive using the UNC, try using the IP address of the server.
  5. Select OK then Finish. Your new drive letter will appear in the previous window as a Network Drive.
  6. Reopen your QuickBooks company file from the new mapped drive.
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