Error 102 usually means your bank’s website is experiencing technical difficulties, undergoing maintenance or there is a server issue with the data transfer between the bank’s website or the reporting agency and QuickBooks Online. Here are some suggestions:

  1. If you don't see any indications of a problem or maintenance on your bank or credit card's website, you can try to manually update your account within QuickBooks Online. Click the Update button in the upper right corner. For more information about updates, see article Information about automatic and manual updates (downloaded transactions). Try running three manual updates during non-peak hours.
  2. Check that you can log in to your bank's site through the URL the bank has provided us for online banking. See article Connecting your Bank Accounts to Download Transactions in QuickBooks Online and Troubleshooting when you Can't Connect your Bank and follow the 6 steps found in section: Reasons you may not be able to connect to your bank.
  3. If you're able to log in successfully, look for a message, notification or alert from your bank indicating that something isn't working as it should be. Also, make sure that you can see your account summary, account history, and account transactions without a problem.
  4. Wait at least a day before trying again in order to allow the bank time to fix any problems with their servers.
  5. You can also get this error if your account at the bank or credit card is new. Some new accounts don't work with online banking right away. To see if this is the issue you'll need to contact the bank or credit card company you have this account with.
Still need help?  If you have tried all of the above suggestions and the issue persists for more than 48 hours, please contact QuickBooks Online Customer Care.

In the meantime you can use web-connect to import a bank data file directly into QuickBooks Online. For more information, see How to upload bank transactions? How do I get more than 90 days of bank transactions using Web Connect?