When you choose Edit > Preferences > Send Forms > My Preferences, you may not see Outlook as an option for emailing from QuickBooks Desktop.

Why this is happening

There are several situations that may prevent you from choosing Outlook:

  • You are using a Click to Run version of Microsoft Office 2010 that is not supported.
  • Your profile is not be set up in Microsoft Outlook.
  • Outlook is not the default email program.
  • Outlook selected as the preferred email program in Internet Explorer.
  • Your QuickBooks is hosted on the Cloud and your service provider does not have Office installed as a hosted application.

Warning: Microsoft Office Click-to-Run is a new way of delivering and updating Microsoft Office to broadband customers using Microsoft virtualizing and streaming technologies. Click-to-Run versions of Microsoft Office do not support some integration options for programs like QuickBooks Desktop.

How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try them all to resolve the issue. For best results, perform the solutions in the order shown. 

Important: Make sure you're on the latest update for your version of QuickBooks and have applied all Critical Fixes before you begin.

Note: If you are sure that Outlook is already set up  as your default email program, skip to solution 5.










Note for Mozilla Thunderbird:

  • Mozilla Thunderbird is no longer supported in QuickBooks 2015. Alternate email options are available through Web mail. 
  • If you're attempting to use Mozilla Thunderbird instead of Outlook in QuickBooks 2012 - 2014 and do not see it as an email option, please uninstall Thunderbird, uninstall QuickBooks, reinstall Thunderbird, and then reinstall QuickBooks.  

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