Intuit uses multi-factor authentication across all of our products to protect your account and ensure only you have access to your data. As part of this verification, when you sign-in or when you make a change to your account information (such as email, password, user ID) you may be required to use a one-time confirmation code to complete the login process.
The following are answers to frequently asked questions about multi-factor authentication.
Why do I have to verify my account when signing in?
You can be assured that protecting your data and privacy is our #1 priority. You entrust us to protect sensitive data and we take that seriously. Our customers’ privacy and security is job one. Multi-factor authentication is a common security practice for financial services and sensitive web accessible products. In order to keep your account secure, this feature cannot be disabled.
We always recommend that customers take precautions to protect their identity. It is important that users not only create strong passwords, but more important is not using the same password for all your accounts.
Security is a shared responsibility. Even with multi-factor authentication in place, users can help fight fraud by trying to make sure to:
- Do NOT use the same password for your Intuit products that you use for any other online product.
- Use unique information-not basic information that can easily be found online.
- When you receive email notifications, do NOT click on suspicious links. Instead, cut and paste the URL link directly into your browse
What options do I have to verify my account?
- Phone - You can choose to receive your code via text message (Recommended Option)
- Email - You can choose to receive your code via email.
I checked my email and I didn’t receive the code, what should I do?
It can sometimes take a few moments for the code to arrive in your email box. Please wait several minutes.
Be sure to check your bulk/junk/spam or clutter mail folder to see if the code went there, or you can also try to Set up common email accounts/domains to receive Intuit Do_not_reply@intuit.com email communications.
If the code does not arrive, click the Didn’t receive a code link in the Check your email window to generate another code.
IMPORTANT: once you generate a new code, any prior code will expire. It is important that you use the most recent confirmation code in the Check your email window.
My code doesn’t work, what should I do?
If you have typed the exact code that was sent and it doesn’t work, this is most likely because you have generated multiple codes and are not using the most recent one.
Each code is intended to be used only once. Your code will expire after it's been used, if you requested a new one, left your browser window, or after 1 hour.
Please click Didn’t receive a code, then wait until the new code arrives. This may take several minutes. Use the most recent code sent to you.
NOTE: Some email platforms append emails from the same sender, so your latest code may display as a response or reply to one of the earlier codes.
How do I enable or disable the additional opt-in two-step verification?
For an additional layer of security, you can enable the verification feature each time you sign in by following the steps outlined in these KB articles: How do I enable or disable the opt-in two-step verification? or the How do I opt in to two-step verification with Google Authenticator?. We call this opt-in two-step verification. If you later opt out (deactivate) this feature, we'll still ask you to verify the first time you sign in on an unrecognized device.
How do I opt in to two-step verification with Google Authenticator?
Google Authenticator is another way to opt in to two-step verification and add another layer of protection to your Intuit account. You can How do I opt in to two-step verification with Google Authenticator?.
What if I lose my phone after verifying my identity and I've enabled two-step verification?
For help with this please review this article: What if I lose my phone after verifying my identity and I've enabled two-step verification?.
Why do I have to verify my account every time I log in?
You should only be asked to verify your account when signing into your Intuit account on an unrecognized computer or device, however you may be asked to verify your account again if you are accessing your Intuit account using incognito or private browsing mode, or have recently cleared your local browser cookies and cache.
When being prompted to verify my account the contact information displayed is for a co-worker or a partner that I don't have access to. Why?
If you are sharing the same login information with others the contact info displayed is for the owner of the account. We don't allow sign-in information to be shared with more than one person. It is recommended that you speak with your Admin to have a user name and password setup specifically for you. This will allow you to sign into your Intuit account with your own sign-in credentials.
What if I am trying to change my email address?
When you log in to change your email address, the confirmation code will be sent to the email address currently associated with your account. If you have access to that email address, please use the confirmation code to sign in, then you can change your email address and any future verifications will be sent to your new email address.
We will send an email to your old email address to notify you of the change to your email address and all future notifications about changes to your Intuit account, confirmation codes, or account recovery emails will be sent to your new email address.
Will changing my email change my User ID?
No. Changing your email address does not change your User ID. We recommend you change your User ID if it is the same as your email address. Otherwise, you will have to remember to use your old email address as your User ID and this could be confusing. To change your user ID, you need edit the User ID field on the same user profile page.
IMPORTANT: Remember, if you have more than one Intuit product or service associated with your account and user ID, this user ID change will affect all of those products.
What if my old email address is my User ID?
Most customers find that keeping their user ID and their email address the same is the simplest way to remember their user ID. We recommend that when you change your email address, you also change your user ID. However, if you prefer to have a user ID that is not the same as your email address, you may choose to do that. If you do not change your user ID and keep it as your old email address, that could be confusing to remember.
What if I don’t have access to my old email address and cannot get the confirmation code that is being sent?
If you are unable to access your old email, you will need to submit an email change request to us. Before changing the email address associated with your company, we'll need to verify your identity. We go through this process to keep your company data safe and secure.
Please use the link below to submit your request:
Email change request form.
Your request will be attended to very quickly and you should receive a response within 2 hours.Still have questions? Contact us.
For help or more information about your account verification, please contact us here: https://help.quickbooks.intuit.com/en_us/contact