Important: If you want to disconnect an account because of an error with the bank connection, we do not recommend that you disconnect the account's connection. While you can disconnect and reconnect an account, you might download duplicate transactions or duplicate opening balance entries when the account is reconnected. Instead, try resolving the problem with information in the article Common Online Banking DTX Error Codes Resource Hub. If you still cannot resolve the problem, please contact with Customer Care. 

What's the difference between disconnecting and deleting an account?

Be careful! There is a big difference.

When you disconnect an account:

  • It stays active in QuickBooks Online but you stop QuickBooks Online from getting your transactions from your bank.
  • You can reconnect the account later, if you want to.
  • Any transactions in your For Review tab will be deleted. If they're older than 90 days, you won't be able to download them into QuickBooks Online again.

When you delete an account from QuickBooks Online, there may be unintended consequences, so again, be careful!

  • The account will be made inactive in QuickBooks Online. You won't see it anymore unless you go to your chart of accounts and use the Gear icon to show inactive accounts.
  • If the account has a non-zero balance, QuickBooks Online will make an adjusting transaction.
  • Although you can make a deleted account active again, you may need to make corrections to journal entries and balances.
  • If transactions in the deleted account appeared in other accounts in QuickBooks Online, the transactions will remain in those other accounts. For example, if you delete a credit card account but you made payments to that card from your checking/chequing account, the payments will stay in the checking/chequing account with (deleted) next to the credit card name in the Account field.

If you're not sure whether to delete an account, check with your accounting professional before you delete.

To disconnect an account:

  1. In the navigation bar, click Banking > Banking.
  2. Select the account you want to change, and then click the Edit (pencil) icon > Edit account info.
  3. In the Account window, select the Disconnect this account on save checkbox.
  4. Click Save and Close.

The account stays in QuickBooks Online, but transactions won't be downloaded from the bank into QuickBooks Online anymore.

Important: (UK banks only) If you disconnect or delete a direct feeds account for a bank in the UK and you want to reconnect it later, you will need to complete all the connection steps again. This includes reauthorizing the bank by completing, printing, signing, and posting the authorization form.

To delete an account:

  1. Be sure you understand the effects of fully deleting an account.
  2. Click the Gear icon > Chart of Accounts.
  3. Find the account you want to delete in the list.
  4. In its Action column, click Down arrow > Delete.
  5. Confirm that you want to delete the account.

The account is made inactive in QuickBooks Online. You won't see it in the chart of accounts anymore.