Do you need to reset your QuickBooks Online password or have your user ID sent to you? Follow the steps below to get back into your account. If you already know your password and user ID and want to change them, please see how to change user ID or password​ instead.

Note: These steps require that you have access to the email account you used to sign up for QuickBooks Online. If you no longer have access, you'll need to follow the email change request process.

To reset your password or recall your user ID

  1. Go to the QuickBooks Online sign in page:
  2. Click I forgot my user ID or Password.
  3. Enter your phone number, email address, or user ID and click Continue.
  4. The screen will prompt you with next steps. 
Note: If we're not able to locate your account based on the information you provided, you'll be prompted to provide another method to verify your account. 

If you used your email address to verify your account and didn't receive the email with password reset instructions, consider the options below: