Troubleshooting a QuickBooks Online problem may require a user to have administrative rights.

To check if you have administrative privileges on your computer

  1. Go to the Start menu (in the lower left corner of your Windows desktop).
  2. Select Settings then Control Panel (depending on which version of Windows you have).
  3. Open User Accounts.
  4. Choose the Users tab.

If Administrator is displayed in the Group column or for your user name, it means you have administrative privileges.

If you don't have administrator access, ask your network administrator to give you administrator privileges, or ask your network administrator to log in to your system as an administrator.