Troubleshooting a QuickBooks Online problem sometimes requires a user to have sufficient rights that's why it is very important to check if you are signed into Windows as an administrator before you start troubleshooting. If not, you will need to sign in as a Windows Administrator to follow the steps, or have an administrator sign in and follow the steps for you.

To check if you have administrative privileges on your computer

  1. Go to the Start menu (in the lower left corner of your Windows desktop.)
  2. Select Settings then Control Panel (depending on which version of Windows you have.)
  3. Open User Accounts.
  4. Choose the Users tab.

A few things to remember:

  • If Administrator is displayed in the Group column or for your user name, it simply means you have administrative privileges.
  • If you don't have administrator access, ask your network administrator to give you administrator privileges, or ask your network administrator to log in to your system as an administrator, install the QuickBooks Online ActiveX control, and then log you back in to your system.
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