In most cases, you can change your email address yourself within the product as long as you have access to the email address on file. This article is applicable only when you are unable to change the email address yourself.

Before changing the email address associated with your Intuit account, we'll need to verify your identity. We go through this process to keep your company data safe. Please use the link for your version of QuickBooks Online to submit your request which should be completed within 3-4 business hours (8 am - 5 pm PT). Expect an email notification from

NOTE: It is very important that the file extension name for the supporting documentation is  lower case (must be .jpg, .bmp, etc instead of .JPG, .BMP, etc). Documents titled with upper case file extension names will not load and will  not prompt an error message.