In most cases, you can change your email address yourself within your product as long as you have access to the email address on file.  This process is used when you are unable to change your email address yourself.

Before changing the email address associated with your Intuit account, we'll need to verify your identity. We go through this process to keep your company data safe. Please use the link for your version of QuickBooks Online to submit your request.

NOTE:  It is very important that the file extension name for the supporting documentation is  lower case  (must be .jpg, .bmp, etc instead of .JPG, .BMP, etc).  Documents titled with upper case file extension names will not load and will  not prompt an error message.


Your request should be completed within 3-4 business hours (8 am - 5 pm PT). Expect an email notification from