Here are the steps for unmatching downloaded banking transactions.

From the Banking page

One transaction:

  1. Select Banking from the left menu.
  2. Make sure the correct bank or credit card account is selected.
  3. Go to the In QuickBooks tab.
  4. Find and select the downloaded transaction you want to un-match. To easily find transactions, select a column header to sort up or down by amount, date, description, and so on.
  5. In the Action column, select Undo.

Multiple transactions at once:

  1. Put a check mark on each transaction.
  2. When you’re done, select the Undo button at the top of the Date column.

From the account Register

  1. Select the Gear icon at the top, then Chart of Accounts.
  2. Find the account and in the Action column, select View Register (or Account History).
  3. Select the transaction from the register then click Edit.
  4. At the top of the transaction, select Online banking matches.
  5. On the next screen, select Unmatch.

The transactions move back to the For Review tab where you can categorize and add or match them again.

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