The process to transfer Master Administrator rights can depends on which version of QuickBooks Online you're using.

Transfer Master Administration rights in QuickBooks Online Plus or Essentials 

Only the current Master Administrator can make this change. If you're not the current Master Administrator, please ask the current Master Administrator to follow the steps below.

If the user you'd like to transfer Master Administrator rights to is already a Company Administrator, you can jump straight to Transferring Master Administrator rights.

If the user isn't already a Company Administrator, you must first add them as a one

Create a new Company Administrator user

  1. You must be signed in as a Master Administrator or a Company Administrator.
  2. Select the Gear icon at the top, then Manager Users.
  3. Select Add user.
  4. Select Company Administrator, then select Next.
  5. Enter the new user's email address and their name. Select Save.
  6. Sign out of QuickBooks Online.
  7. An email will be sent to the person you invited to become a Company Administrator. They'll need to read the email and then click the link which is in the word HERE. If they already have a QuickBooks Online user ID and password, they can use their existing credentials. If not, they can create a new user ID and password.
  8. Once the new Company Administrator user has been invited and they set up their user ID and password, you must sign in again as the Master Administrator in order to transfer the role to another user.

Transfer Master Administrator rights to an existing Company Administrator

  1. Select the Gear icon at the top, then Manager Users.
  2. Find the Admin you want to transfer Master admin rights to and go to the Action column and click on the drop-down arrow.
  3. Select Make master admin.
  4. To confirm your selection, click on Make master admin again.
  5. If you do not see this option, you are either not signed in as the Master Administrator or there is no Company Admin user set up in the system to transfer to.
  6. If an Admin does not appear in the user list, follow these steps to add them as a Company Administrator first.
  7. Sign out of QuickBooks Online.
  8. An email will be sent to the person you invited to become the new Master Administrator. They'll need to accept the invitation from the email.
  9. Important: The Master Administrator role does not transfer until the invitation is accepted by the new person.

Transfer Master Administrator rights in QuickBooks Online Simple Start/EasyStart

To transfer the Master Administrator rights for QuickBooks Online Simple Start/EasyStart, please contact support.