Before you cancel your payroll service, make sure you have paid your outstanding taxes and filed your forms.
  • Important: When you cancel your payroll services, this will also remove any payroll information from your account.
    • We recommend that you export reports of any payroll information that you might need before cancelling.

To cancel your payroll add-on service:

  1. Click the Gear icon.
  2. Select Your Account (or Account and Settings depending on what you see)..
  3. Click on Edit Billing Info (or Billing & Subscription depending on what you see).
  4. To the right of Payroll, click Cancel Service.
  5. Complete the short survey and click Cancel Payroll Service.

If you do not see the option to Cancel Payroll Service, please call Customer Care.

If you decide at a later date to re-start your Payroll Service, you can do it right in your product by going into Your Account Source (or Billing & Subscription depending on what you see).