Important: When you cancel your payroll services, this will also remove any payroll information from your account.
- We recommend that you export reports of any payroll information that you might need before cancelling.
To cancel your payroll add-on service:
- Click the Gear icon.
- Select Your Account (or Account and Settings depending on what you see)..
- Click on Edit Billing Info (or Billing & Subscription depending on what you see).
- To the right of Payroll, click Cancel Service.
- Complete the short survey and click Cancel Payroll Service.
If you do not see the option to Cancel Payroll Service, please call Customer Care.
If you decide at a later date to re-start your Payroll Service, you can do it right in your product by going into Your Account Source (or Billing & Subscription depending on what you see).