If you are closing your business or you no longer pay employees, cancel your Online Payroll service. Once your account is canceled, you'll continue to have access to your account's data for six months, after the end of the tax year in which that data was collected. You must make your own arrangements to retain the data after that time.

Before cancelling your payroll subscription, make sure that you have:
  • Paid any outstanding tax deposits
  • Filed any outstanding quarterly forms
  • Printed necessary payroll reports

Cancel your online payroll subscription

QuickBooks Online Payroll

You can cancel your payroll subscription in QuickBooks Online and continue to use its accounting features.

Intuit Online Payroll

Reactivate payroll subscription

If you  have decided to pay employees/contractors or file forms at year-end, you may reactivate your online payroll subscription.

No option to cancel or reactivate payroll service

Contact Payroll Support for assistance.

See also

To cancel your Intuit Full Service Payroll or QuickBooks Online Payroll Full Service subscription, please contact us at the following phone number 844-437-2619.No option to cancel payroll subscription 5898