Web applications like QuickBooks Online must have the capability to store temporary internet files on each user's computer to function properly. If you experience unexpected behaviors in the product, clearing the browser cache may resolve the problem.


A few things to remember:

  • Restart your browser after clearing its temporary internet files and cache for the changes to take effect.  Close all open browser windows and reopen.
  • The steps you need to follow depends on which browser you are using.

To clear your browser cache: