If a payment or sales receipt is missing from the Bank Deposit screen, it's either the payment was directly deposited to the bank account or got mistakenly added to a wrong deposit.

To resolve this problem, you need to find the missing payment or sales receipt and identify if it was directly deposited to a bank account or added to a wrong deposit.

To find and fix payments missing on the Bank Deposit window:

  1. Select Sales from the left menu, then All Sales.
  2.  Look for and select the payment or sales receipt you want to deposit.
  3. On Receive Payment or Sales Receipt window, check if Undeposited Funds is selected from the Deposit to drop-down.

    If a bank account is selected from the Deposit to drop-down:

    1. Select Undeposited Funds from the drop-down.
    2. Select Save and close.

    If the Undeposited Funds account is selected from the Deposit to drop-down menu:

    1. Under the customer name, select the deposit date to open the deposit entry.
    2. Uncheck the payment or sales receipt to remove it from the deposit.
    3. Select Save and close.
  4. You should now see the payment or sales receipt on the Bank Deposit window. For steps to deposit payments, check out Bank deposits.
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