Select the error you are receiving from the list below to see more information on what's causing it and how it can be fixed:

Please delete all employees already entered in QuickBooks Online

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Why is this happening?

  • QuickBooks Online has detected that you have activated payroll features.
    • These features can include:
      • E-Services enrollment (US only)
      • Direct Deposit Enrollment
      • A Billing Hold
  • Windows Users
    • This also happens if you have payroll turned off in your Desktop file and have payroll turned on in your QuickBooks Online subscription.
    • Check this by going to Edit > Preferences > Payroll & Employees > Company Preferences tab.
    • No payroll or Online Payroll will be selected here.
    • This also occurs if there is no payroll information (employees & paychecks/paycheques)
  • Mac Users (US ONLY) - Payroll does not exist within Mac QuickBooks.
    • You cannot import a Mac file to a QuickBooks Online company that has existing employee/payroll information.
    • Follow the steps to fix below or create a new QuickBooks Online account without any employee data.
    • If you are using IOP to export transactions to your file, you can sever the connection to Mac and export the transactions to QuickBooks Online.
    • For steps to export Intuit Online Payroll data to QuickBooks Online - CLICK HERE

How do I fix this?

  • If you have activated payroll features or imported/created payroll previously:
    • Create a new QuickBooks Online account.
    • Import your Desktop data into the new account.
    • Contact us if you have special discounts that may be lost in creating a new account.
  • If you don't want to create a new account and haven't activated e-services (QuickBooks Desktop for Windows Only):
    • Go to Edit > Preferences > Payroll & Employees > Company Preferences tab.
    • Select the Full Payroll option.
    • Create a dummy Employee.
    • Pay the dummy employee with a Paycheck. (These can both be deleted after import.)
    • Try importing to QuickBooks Online again.
    • Important: If you don't want to overwrite the existing payroll information, we recommend creating a new QuickBooks Online account.

Export QBDT Data to QBO: Error

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Why is this happening?

  • This error will occur when the path to your company file is more than 4 folders deep, i.e. C:\my stuff\quickbooks files\my company\2016\work files\data.qbw
  • If your QuickBooks Desktop file is stored in 4+ folders deep on your computer, this will trigger this warning message.

How do I fix this?

  1. Close QuickBooks Desktop.
  2. Copy the company file to your Desktop or Documents folder on your computer.
  3. Open QuickBooks Desktop and go to File > Open or Restore Company...
  4. Open the newly saved file from the Desktop or Documents folder location.
  5. Once the file is opened, you can attempt the export process to QuickBooks Online again.
  • Pro Tip: You can verify that the correct file was opened by opening the product information window in QuickBooks Desktop (press F2).
    • Check the File information area to see where the file is currently located.
    • If it's showing anything but the Desktop or Documents file folder pathways, then you need to restart this process to ensure that you can copy your data successfully to QuickBooks Online.
  • If after moving the file and verifying it is in the Desktop or Documents folders try deleting your quickbooksname.ND file. You can search for *.ND on your computer to locate the file.

Stop running this script?

  • Clicking Yes will stop the import from completing.
  • Select No as this will allow the import process to complete successfully.  

Screen freezes on Making a Copy of Your Company File & 503 Error

This can happen if you have done anything with payroll in your QuickBooks Online company. 

  • The easiest way to solve this is to start a new QuickBooks Online account.
  • Note: If you start a new account, don't forget to cancel your old one.

Here are some steps you can try as well to resolve this error:

  • For Windows Users:
    1. Close QuickBooks Desktop.
    2. Right-click the Task Bar > Click Start Task Manager > Check the Processes tab and end any QBW32.EXE processes (if applicable).
    3. Add https://*.intuit.com to your browser's Trusted Sites Zone (instructions).
    4. Close Internet Explorer.
    5. Reopen QuickBooks Desktop, and attempt to import again.
  • For Mac Users (US ONLY):
    1. Close QuickBooks for Mac.
    2. Open Safari and clear your cache (instructions).
    3. Close Safari and reopen QuickBooks for Mac.
    4. Attempt to import the data to QuickBooks Online.

System error (-14008)

QuickBooks encountered a system error (-14008) while exporting your company file. Your Company file has not been exported.

  • You may see this error from QB Desktop when you go to File > Utilities > Copy Company File for QuickBooks Online.
  • Even though the data file may be damaged, performing a verify on the file may still erroneously state “QuickBooks has detected no problems in your data.”

US customers only:
**If you are using QuickBooks Desktop Enterprise Solutions, follow Import into QuickBooks Online from QuickBooks Enterprise.

**If you are using QuickBooks Pro/Premier, follow Import into QuickBooks Online from QuickBooks Desktop for Windows.

Canadian customers only:
**If you are using QuickBooks Pro/Premier, follow Import into QuickBooks Online from QuickBooks Desktop (Canada)


Uh-oh! Your file is too big to export

File too Large

The file can only have a max of 350,000 targets that can be imported.

To check the file size of the QuickBooks file

  1. Open your company in QuickBooks Desktop
  2. Select F2 on your keyboard. This will open the Product Information window
  3. On the left hand side under File Information, the fourth line of the left column is the Target size. This cannot exceed 350,000

You can choose to condense the data if necessary by following the steps in this article: Trimming your QuickBooks Windows file for import (US only).


 

Error: There was a problem checking this company for import eligibility

  

Why is this happening?

  • This occurs if you are not a Master Admin, Company Admin, or Accountant user in the destination QuickBooks Online company.
    • Note: for Accountant users, it's not enough to be a member of a firm that has access to this company- only the Accountant user who actually received and accepted the invitation to this client's books, or who set up the company themselves, can perform an export.
  • This can also be caused by an issue with the QuickBooks online payroll account services.
  • In this case, it's typically because the payroll module is failing to sync with the QuickBooks account itself.

How do I fix this?

If you are not a Master Admin, Company Admin, or Accountant user, have a Company Admin perform the export, or ask the Master Admin to grant you increased permissions so that you can do it yourself.

If you are an eligible user but you are still receiving this message, the easiest way to fix this is to start a new QuickBooks Online account. You can also follow these next steps if you don't want to start a new account.
  1. Log into your QuickBooks Online account.
  2. Go to the Gear Icon > Select Company Settings
  3. Fill in the Contact Info area with your business information.
    • Specifically Company Address, Legal Address, and Customer Address (if applicable).
  4. Click Save.
  5. Click Done in the bottom right.
  6. Go back to QuickBooks Desktop, and attempt to import again.

Mac Desktop file, Error in Processing

 Mac Export error

This can be fixed by updating to the latest Mac release.

Open your company in QuickBooks Mac

  1. Go to the QuickBooks menu in the upper left
  2. Click Check for QuickBooks Updates…
  3. Click Install Updates.
  4. Restart QuickBooks after the updates have installed
In rare situations it can also be caused by a data corruption issue in the file itself.

You can resolve this as well by performing a rebuild of your Mac data file.
  1. Click here for the best steps on resolving issues with data damage.
  2. If the article above does not resolve your issues with importing, please contact us.

 File stored on a network drive -   Learn how to create a local copy of your file

Import error

  • This screen comes up if you're importing from your QuickBooks Desktop file in multi-user mode or while the .QBW file is on a network drive.
    • To get around this, you need to close QuickBooks, then copy the .QBW file to your local drive on your local machine (My Documents, or the Desktop location). To find the location of the .QBW file, press Ctrl+1 with your file open, and look for File Information, which looks something like this (F:\Users\Public\etc....).
    • You will need QuickBooks installed on the local machine you are working on before continuing. This can be your existing version, or a free trial (if the year you are using is 2015 and older).
  • Once you have QuickBooks Desktop installed on your local machine, open it and follow these steps:
    1. Open your company file.
    2. Go to the File menu and click Switch To Single-User Mode.
    3. Attempt to re-import from the Company drop-down menu (Company > Export Company File to QuickBooks Online).

Error 500 -  Possible data damage, file needs to be "rebuilt"


Error 500
  • Error 500 might occur for various types of data-integrity problems in the QBW file.
    • If you have your QBW file on your local drive and still get this error, you need to try a Verify and RebuildClick here for steps to verify and rebuild your QuickBooks Desktop file.

If you still have problems exporting or cannot complete the Verify and Rebuild, you should contact our Desktop Technical Support for further assistance. 


Customer Balances are off:

Customer Balances are off and journal entries were used in Desktop to apply payments to invoices.

This will not be noticed in the Profit and Loss or Balance Sheet report

If you used Journal Entries to apply payments to your customer’s invoices, then the import drops the links between journal entry credits to the invoices once in QBO. 

Once in QBO, to resolve this, turn on Automatically apply credits and this will clear out the open balances.

Turning on Auto apply credits:

  1. Log into QBO
  2. Click on the Gear gear in the upper right corner
  3. Select Company settings
  4. Select Advanced from the left column
  5. Select Automatically apply credits
  6. Save

Or if you don’t want to automatically apply all payments, you can individually Receive Payment, matching the credits created from the Journal Entry to the open invoices.  This would have to be done on a customer by customer basis.


There was a problem copying your company file to QuickBooks Online
 


Invoices or Sales Transactions Converted to Journal Entries after Importing to QuickBooks Online

  • This can happen if you have flat rates (0.00) for Sales Tax items or groups in your Desktop file.
  • You will need to edit the sales tax item "rates" category to keep your sales transactions from importing as journal entries.
  • Typically this occurs in Mac files, because in QB for Windows you cannot save a sales tax item without a % symbol.

  • If you have multiple items with flat sales tax rates in them, you will have to edit all the item rates to ensure all your transactions import properly.
  • Sales tax items converting to journal entries with flat rates is expected behavior because, at this time, those types of rates are not supported by QBO.

Your connection timed out

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This error is often related to your connection or it could be a browser issue. Try waiting a few minutes and then trying again, or restarting your browser. 

Oops, Something Went Wrong

This error usually occurs when you try to sign in to choose a company to export to, but your Internet Explorer settings are configured incorrectly.
  1. Open Internet Explorer.
  2. Select the Gear menu, then choose Internet Options.
  3. Select the Security tab.
  4. Choose the Trusted Sites icon.
  5. Ensure that the Enable Protected Mode checkbox is NOT checked.
  6. Set the Security Level for Trusted Sites to Low.
  7. Click the Sites button, and add https://*.intuit.com and *.intuit.com to the list of trusted sites. Click Close when done.
Once you have ensured that these settings are correct, close and reopen QuickBooks and try to start the export process again.

Error: There was a problem checking this company for import eligibility

This happens when a file has been created but not actually opened before you try to import data.

  1. Open the company file.
  2. If you are being blocked by the setup interview, complete:
    1. How long in business?
    2. Checkbox for Bring in Desktop data
  3. You will be brought to the home screen of QuickBooks Online and can try the import again.
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