QuickBooks Online ActiveX control in Internet Explorer is necessary when exporting your QuickBooks data. If you're having problems installing the ActiveX control and can't export, there are several fixes available for you.

 
Tips and reminders before you troubleshoot
  • Make sure you're logged in as a Windows administrator.
  • Be reminded that QuickBooks Online is not compatible with the 64-bit version of Internet Explorer in Windows 7. Make sure that you have the 32-bit version of Internet Explorer instead.
  • Make sure to run Internet Explorer as an administrator even if you're already logged in as a Windows admin. Here's how to do it:
    1. Right-click the Internet Explorer icon, then select Run as Administrator.
    2. Choose Allow this operation if prompted.
If you need a quick guide to exporting QuickBooks Online data, see Visual Guide to Export.

Microsoft administrator verification

You need to have an Administrator access to Windows. When prompted, just enter the Administrator password, then select OK.

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Microsoft security warning dialog

When installing the ActiveX control, you will see a Microsoft Security Warning. This is a standard warning Microsoft gives when you are redirected to a secure page. If you select No, the ActiveX installation will fail.

  1. Go to https://qbo.intuit.com and log in to your account.
  2. Re-export, then install ActiveX.
  3. When You are about to leave a secure Internet connection... appears, select Yes
  4. Continue to the Internet Information Bar step below.
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Internet Information Bar

After installing Internet Explorer, the Microsoft Information Security Bar is turned On by default. You'll be prompted to select the Information Bar to install ActiveX control for any website, including QuickBooks Online.

  1. Right-click the Internet Explorer icon, then select Run as Administrator.
  2. If prompted, choose Allow this operation.
  3. Log back in to your QuickBooks Online account.
  4. Re-export your data, then install ActiveX control.
  5. When the security warning appears, choose Install.
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I did not see the Internet Information Bar

This can happen if the Information Bar is switched off. To enable this feature to successfully install ActiveX control:

  1. Right-click the Internet Explorer icon, then select Run as Administrator.
  2. If prompted, choose Allow this operation.
  3. In Internet Explorer, select Tools at the top, then choose Internet Options.
    Note: If you can't see Tools, press Alt.
  4. Go to the Security tab, then select Custom Level.
  5. Scroll down to the ActiveX controls and plug-ins section.
  6. Change Download Signed ActiveX Controls to Prompt.
  7. Close and re-open Internet Explorer, then log back in to your QuickBooks Online account.
  8. Re-export your data, then install ActiveX control.
  9. Select Install when the security warning comes up.
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Windows access rights

Administrative privileges allow you to install and remove programs, change computer configurations, and access all programs and files on the computer. However, if you are a user in a corporate environment, administrative privileges may be restricted and you may not be allowed to install ActiveX controls.

To find out if you have administrative privileges on your computer, check for Windows Administrator rights.

If you don't have administrator access rights:

  1. Ask your system administrator to log in to your computer as a user with Administrator user rights.
  2. Have your administrator log in to QuickBooks Online, then install ActiveX control.

If you have done all of the above yet still can't load ActiveX control, check the settings on your Internet Explorer. It may have been set up not to restrict downloads on the computer.

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Add qbo.intuit.com as a trusted site

  1. In Internet Explorer, select Tools at the top, then choose Internet Options.
    Note: If you can't see Tools, press Alt.
  2. Go to the Security tab, then select Sites.
  3. In the Add this website to the zone, type https://qbo.intuit.com.
  4. Select Add, then Close.
  5. Go back and try the standard steps to install ActiveX. If they fail, continue troubleshooting.
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Check your security settings in Internet Explorer

  1. In Internet Explorer, select Tools at the top, then choose Internet Options.
    Note: If you can't see Tools, press Alt.
  2. Go to the Security tab, then select Custom level...
  3. Under ActiveX control and plug-ins:
    • Enable Allow Scriptlets.
    • Enable Automatic prompting for ActiveX controls.
    • Enable Binary and script behaviors.
    • Set Download signed ActiveX controls to Prompt.
    • Set Download unsigned ActiveX controls to Prompt.
    • Disable Initialize and script ActiveX controls not marked as safe for scripting.
    • Enable Run ActiveX controls and plug-ins.
    • Enable Script ActiveX controls marked safe for scripting.
  4. Select OK.
  5. Go to the Advanced tab, then go to the Security section. Make sure Do not save encrypted pages to disk is unchecked.
  6. Choose OK, then close and reopen Internet Explorer.
  7. Re-export your data, then install ActiveX control.
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Make sure the system has the ability to install and run ActiveX controls

  1. Go to www.pcpitstop.com/testax.asp?.
  2. Follow the onscreen instructions to run the test.

Note: If you are unable to install ActiveX control, consult an IT expert or your computer manufacturer.

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Manually install ActiveX

If you have tried all the basic troubleshooting steps above but you still can't install ActiveX control, download ActiveX Installation Tool.
Note: To save the tool, you may need to right-click the download link, then choose Save Link As...

 
Important: Using the ActiveX Installation Tool should be your last resort. If you use this tool, you will need to use it each time we update our ActiveX control.

If you used the tool before, you'll get a message saying you have a newer version of ActiveX. This message is misleading. You need to uninstall older version before you can use the ActiveX Installer Tool. The tool is listed as QuickBooks Online Edition Utilities vXX.

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