There are several things to consider if you need to un-reconcile reconciled transactions or undo your entire reconciliation.

  • Manually editing the reconcile status of transactions may not reveal the root cause of the problem you’re trying to solve. It may even create more problems than you had set out to solve.
  • Manually undoing a reconcile can change the sum of all your reconciled transactions known as the reconcile opening balance. To prevent issues with your balances, it's best to consult your accounting professional.
  • The root cause can often be fixed without undoing a reconcile. You can troubleshoot reconcile when opening balance is correct or make your statement match your reconcile opening balance.

Still want to proceed with the manual reconcile? Then follow these steps!

Manually clear, unclear, reconcile, or unreconcile individual transactions

  1. Select the Gear icon at the top, then Chart of accounts.
  2. Find the row of the account you'd like to view, then select View Register (or Account History).
  3. Identify the transaction you need to edit.
  4. Go to the reconcile status column (indicated by a check mark), and select the top line of the transaction. Continually select this field to change the status of the transaction:

    User-added image

    • C - Cleared
    • R - Reconciled
    • blank - Not cleared or reconciled
  5. Select Save.

Undo the entire reconciliation

To undo an entire reconciliation, you need to manually edit each transaction. Use your reconciliation report or bank statement to verify which transactions you need to edit. Note that if you created an adjustment entry, you’ll need to find and delete that adjustment entry as well.

If you have too many transactions to edit and you’re connected to an accountant in QuickBooks Online, you can ask your accountant to undo the reconciliation for you. Before doing so, check why you should avoid undoing a reconciliation.