When you open QuickBooks Statement Writer (QSW)*, you receive one of the following errors: 

  • Office document customization is not available. The customization assembly could not be found or could not be loaded. You can still edit and save the document. Contact your administrator or the author of this document for further assistance.
  • Unsupported Folder Location

* QSW was referred to as Intuit Statement Writer (ISW) in earlier versions of QuickBooks.

Why this is happening

These errors occur because your My Documents folder is redirected to an alternate location over a network drive.

If the Default Save Locations for Reports and Templates ARE already set to the local drive (usually C:\) please refer to Circular Reference Warning in QSW/ISW instead.

In some cases, the error occurs because of the length of your company file name. See Solution 1.

How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try them all to resolve the issue. For best results, perform the solutions in the order shown.