The accounts receivable (A/R) balance on the Chart of Accounts (COA) does not match the A/R balance on the A/R Aging Detail or Open Invoices report.

Why this is happening

There are several causes for this issue.

  • Different settings in the report and on the COA. (Run the reports and change the settings to match the COA.)
  • Rebuilt names. (Resort the Name, Account and Item Lists, then close & reopen the company file.)
  • Damaged links or data. (Use standard data damage troubleshooting.)
  • Transactions do not have a Customer:Job name. Run reports to find transactions that are causing the discrepancy.)

How to fix it

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