With Microsoft Office Outlook selected as the method to send forms in Edit > Preferences > Send Forms > My Preferences within QuickBooks, and the Security setting within Microsoft Office Outlook is selected to "Add digital signature to outgoing messages", the result is an error when sending email from QuickBooks. The error message states that there is an "Invalid Certificate". The error message has a button, "Change Security Settings" and selecting this button gives specific instructions on how to resolve the error, but the steps will not correct QuickBooks emailing functionality.

Solution Description

To resolve this issue:

  1. Select OK on the error message
  2. In Microsoft Office Outlook, go to Tools > Options > Security > remove the check mark from "Add digital signature to outgoing email"
  3. Select OK
  4. Close the Options window
  5. In QuickBooks email the form and the message will not appear.

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