When does it happen?

After May 31, 2016, access to add-on services will be discontinued for QuickBooks 2013 Desktop (Windows and Mac). This includes all versions of QuickBooks 2013 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).

Note: If you do not use any of the add-on services in QuickBooks 2013, your product will continue to work for you but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks.

In addition to QuickBooks 2013 (for Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.

What service discontinuation means:

Products affected by service discontinuation as of May 31, 2016, are listed in the table below.

If you are using a product affected by service discontinuation and want to maintain access to your services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.

Your access to QuickBooks Payroll Service, Live Support, Online Backup, Online Banking, and other services through QuickBooks 2013 software, will be discontinued on May 31, 2016. Also you will no longer receive critical security updates after June 1. If you receive any security updates before this date, you should install them.

Detailed information

Calendar Year 2016 Discontinuation Policy (QuickBooks 2013 Products)

Fully supported products Products for which services will be discontinued after May 31, 2016


QuickBooks Pro and Premier (Windows) 2016, 2015, 2014

 QuickBooks Pro 2013

 QuickBooks Premier 2013 (General Business, Contractor, Manufacturing &  Wholesale, Nonprofit, Professional Services, and Retail)

QuickBooks for Mac 2016, 2015, 2014

 QuickBooks for Mac 2013

QuickBooks Enterprise Solutions 16, 15, 14

 QuickBooks Enterprise Solutions 13


QuickBooks Accountant 2016, 2015, 2014

 QuickBooks Premier Accountant Edition 2013

 QuickBooks Professional Bookkeeper 2013

As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.


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