QuickBooks Help
QuickBooks Help
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Basic data damage troubleshooting

The article outlines the basic troubleshooting steps you can do to fix possible data damage.

Detailed instructions

Before you start troubleshooting data damage, be aware that you have the option to:
 
When troubleshooting basic data damage, be reminded that you need to:
  • Open QuickBooks on the computer where the actual company data file is stored.
  • Run the Verify/Rebuild Utilities on the same computer where the file is saved. Running these utilities over the network may cause additional issues.
  • Switch to Single-user mode (From the File menu, click Switch to Single-user mode)
  • Create a backup of your company file.
  • Login to your company file as the Admin user.
 

Step 1: Re-sort the lists.

 

Step 2: Verify and Rebuild Data.

Important: Do NOT cancel or abort the Rebuild Data Utility.

  1. Verify data.
    1. From the File menu, click Utilities > Verify Data. If you see:
      "QuickBooks detected no problems with your data" - No further action is needed.
      "Your data has lost integrity," - There may be data damage in the file. Proceed to rebuild your data.
  2. Rebuild Data.
    1. From the File menu, click Utilities > Rebuild Data.
    2. Click Ok if you receive a warning message to backup your company file.
      Your computer may display the message QuickBooks is not responding however, as long as you can move your mouse indicator, wait for it to complete.
    3. Click Ok when you get the message Rebuild has completed.
  3. Run Verify Data again to check for remaining data damage. If the second verify fails, proceed to Step 3.
 

Step 3: Find the QBWin.log files.