This article provides steps to troubleshoot issues you may experience while trying to share a company file in QuickBooks for Mac.
How to fix it
Verify that QuickBooks Server is running and the company file is shared.
- Click Go > Applications.
- Double click the QuickBooks 20XX Server.app icon.
- Share the file if needed:
- If the file is listed under NOT SHARED, select the file and click Start Sharing.
- If the file is not listed, click the "+" button in the lower left corner to add the file.
Important: Only the host computer should have the QuickBooks Server app installed and running. It is also required for the company file to be on the same computer the QuickBooks Server app is installed on.
Check Mac OS Firewall Settings
- Click the Apple menu in the upper left corner of your desktop and select System Preferences.
- Click the Security & Privacy icon.
- Click the Firewall button.
- Click the Firewall Options button.
Note: If the button is grayed out, click the lock icon in the left corner to unlock it.
- Verify that the QuickBooks Server app is set to Allow Incoming Connections.
Verify file sharing permissions are set correctly on the host computer
- Click the Apple menu in the upper left corner of your desktop and select System Preferences
- Click the Sharing icon
- Click the checkbox for File Sharing if it is not currently checked
- Add the folder the company file is stored in to the Shared Folders
- Click the "+" button under the Shared Folder column
- Browse to the folder where the company file is located, then click Add
- In the Users column, make sure the permission is set to Read and Write for Everyone or just the specific users who will be using QuickBooks
Verify that the Bonjour service is working properly on all computers
Important: Windows Multi-user troubleshooting methods should not be applied to Mac networks. The following instructions are for Mac networks:
- Choose File > New Finder Window.
- Be sure the other computers using QuickBooks are shown in the Shared section.
If the other computers are not shown, QuickBooks will not be able to share the file with those computers.
Bonjour needs the following ports open: 56565 TCP, 5297 TCP, 5298 TCP/UDP, and 5353 UDP.
Test the network configuration
If the host computer has both QuickBooks and the QuickBooks Server installed, unplug the ethernet cable or turn off the airport and reboot. After the reboot, open QuickBooks and try enabling multi-user mode. If it enables successfully there might be a problem with the network hardware that provides your network access. Sometimes the hardware can interfere by blocking the communication between QuickBooks and the QuickBooks Server.
Set up a peer-to-peer direct connection
You can directly connect 2 computers together using a single ethernet cable.
- Shut down both computers and plug each end of the cable into a computer's ethernet port.
- When the computers start up, the Bonjour service should allow the computers to see each other. Verify this by opening a new Finder window and see if each computer can see the other in the Shared section.
- Pick one computer to be the host (requires that QuickBooks Server be installed). Then open the file and enable multi-user mode: File > Enable Multi-user Mode.
- Open QuickBooks on the second computer and from the Shared Files section, open the company file.