This article provides steps to troubleshoot issues you may experience while trying to share a company file in QuickBooks for Mac.

How to fix it

Here are some important questions to consider if you are troubleshooting multi-user issues:
  • Did the computer running QuickBooks server go on Sleep mode? You can keep this from happening again by changing the System Preferences: Choose Applications > Energy Saver. Consider setting Computer sleep to Never.
  • Did any of the network settings on your computer or the QuickBooks server computer change? Be sure the QuickBooks Server is sharing the company file, and avoid changing the network settings (Applications > System Preferences> Networking) while the file is being shared.  It is important if self managing a DNS server that the correct DNS settings exist on all the workstations.
  • Is your computer using wifi? Your connection to the QuickBooks Server may have been dropped due to a weak signal. Move to an area with a strong wifi signal or consider using an ethernet connection.  We may not be able to resolve network issues caused by insufficient bandwidth or external interference.

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