When you email a form such as a paystub or invoice, the recipient of the file receives a file attachment called Winmail.dat instead of the .pdf file that was sent.

This is a known issue for Microsoft Outlook If the recipient's email client cannot receive messages in rich text format (.rtf).

How to fix it


Note:
If only one or some customers experience this issue, it can be due to a problem on the receiving end. Certain security and mail filters may detect these emails as mass emailing and must be adjusted accoringly.

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