There are several primary solutions for this problem, and each contains secondary sub-solutions. The first solution may solve your problem (running the PDF tool), or you may need to try several to resolve the issue. For best results, perform the solutions in the order shown. To make sure you do not encounter PDF issues in the future, always make sure you are on the latest release of QuickBooks.

You may see an error or QuickBooks may close when printing .pdf files, emailing forms, or reconciling accounts.

You may see one of the following errors when trying to email or save something in QuickBooks as a PDF file:

  • There is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port.
  • Could not print to printer.
  • Error: QuickBooks can't complete the current action due to a missing component:  Missing pdf file component.
  • QuickBooks is not responding.
  • PDF Converter shows offline.
  • You cannot print directly to the QuickBooks PDF Converter.
  • The device is not ready.
  • Unable to save as .pdf file.
  • Quickbooks could not save your form or reports as a .pdf.
  • QuickBooks freezes when you try to reconcile accounts.
  • Print Driver Host for 32-bit Applications has Stopped Working.
  • Unrecoverable error.
  • QuickBooks PDF Converter Activation Error -20, -30, or -41.
  • Error 1722 or 1801 when installing PDF Converter.


How to fix it

For best results, perform the solutions in the order they appear.

Important: If you recieved an error trying to email/save as PDF, try emailing/saving again as sometimes the error occurs once then goes away.  If saving/emailing a second time fails, follow Solution 1 (run the PDF tool) before trying other solutions.

Solution 1: Fix the problem by downloading the QuickBooks Print and PDF Repair tool

  1. Download and run the QuickBooks Print and PDF Repair Tool .
  2. Once the tool completes, try the .pdf file-related task that originally generated the error.
  3. If the error still occurs, please try rebooting your computer and then try again.

Important: If you cannot print to your XPS printer outside of QuickBooks, you will need to contact your IT professional or Microsoft for assistance as the Microsoft XPS Writer is not an Intuit product.

After running the tool, please provide feedback so we can see how effective it is.  You can provide feedback on the PDF & Print Repair Tool here: 




If you have tried all of the solutions in this article and still experience PDF related errors in QuickBooks 2013 or later, please sign up below to be notified when an update is made available.



Latest Update:

Engineers continue researching the issue and trying to identify the root cause.  We recommend using the workaround provided in the article until we find a permanent resolution.  Thank you for your patience in this matter.  We will be sending out monthly updates to let you know what the status of this issue is. IMPORTANT:  Click the feedback link (red button) on the article itself and answer the questions so it can help us know more details about your issue.

Next Update:

November 30th