QuickBooks Learn & Support Home
  • QuickBooks, United States
  • 3 people found this useful

Error: QuickBooks is unable to send your email to Outlook

When you try to email a report or transaction, you may see an error:  QuickBooks is unable to send your email to Outlook. Close any open Outlook windows and try again.

Why this is happening

This error may be caused by:

  • Your email preference being set incorrectly.
  • A damaged MAPI32.dll file.
  • QuickBooks running as administrator.
  • A damaged QuickBooks installation.
  • A damaged Outlook installation.
  • Outlook is open in the background when sending the email through QuickBooks

What you can try now

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.  

Important: Before trying any of these steps, first try making sure Outlook is closed.  Once Outlook is closed, see you can email out of QuickBooks.  If you can, then remember to open Outlook afterwords so you can send/recieve to send your email.  This is a workaround if the ones below do not resolve the issue.








If you have tried all the steps above and continue to experience this error



Current Status:

Engineers are researching the issue and trying to identify the root cause.  We are recommending to use the workaround provided in the article, until we find a permanent resolution.  Thank you for your patience in this matter.  We will be sending out monthly updates to let you know what the status of this issue is.

Next Update:

August  31st

Was this article helpful? Yes No
Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community