When you try to email a report or transaction, you may see an error:  QuickBooks is unable to send your email to Outlook. Close any open Outlook windows and try again.

Why this is happening

This error may be caused by:

  • Your email preference being set incorrectly.
  • A damaged MAPI32.dll file.
  • QuickBooks running as administrator.
  • A damaged QuickBooks installation.
  • A damaged Outlook installation.
  • Outlook is open in the background when sending the email through QuickBooks

What you can try now

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.  

Important: Before trying any of these steps, first try making sure Outlook is closed.  Once Outlook is closed, see you can email out of QuickBooks.  If you can, then remember to open Outlook afterwords so you can send/recieve to send your email.  This is a workaround if the ones below do not resolve the issue.








If you have tried all the steps above and continue to experience this error



Current Status:


At Intuit, we strive to provide the highest quality product by assigning resources to address the issues with the biggest customer impact. In some cases such as this one, a fix will not be immediately available but may still be included in a future release.

Any future updates on this issue will be included in this help article.


Next Update:

There will be no further updates for this article until the issue is resolved.