When you open a PDF file (for example, a previous bank reconciliation report) or try to perform a bank reconciliation using an older version of Adobe Reader or Adobe Acrobat, QuickBooks Desktop crashes with an unrecoverable error.

Although the error codes vary, the following codes have been reported:

Code 17203 60165

Why this is happening

This occurs if Adobe Reader 10.0, 9.0, or 8.0 is installed and the preference for Display PDF in Browser is is selected.

Adobe 11.0 (XI) and later does not have the option to display PDF in browser anymore and displays PDFs outside of the browser by default, which will resolve this issue going forward.

How to fix it

Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.

Important: If you have Adobe Acrobat 10.0, 9.0, or 8.0, you would have to purchase a new version, as Adobe Acrobat is a paid program unlike Adobe Reader, which is free. You can follow steps in Solution 2 if you do not wish to upgrade your version of Adobe Acrobat.


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