The Intuit Data Services team can often recover data in files that are damaged. However, it is often necessary to wait several days without QuickBooks for the team to recover the file. Auto Data Recovery was introduced in QuickBooks 2012 (and later) and QuickBooks Enterprise Solutions 13.0 R4 (and later), and may provide you with all or nearly all of your data right now. This solution should be used after all appropriate troubleshooting resources have been used.

For QuickBooks Desktop 2014 (R11), 2015 (R9), 2016 (R5) the QuickBooks Desktop Auto Data Recovery (ADR) was disabled for maintenance on May 23rd, 2016.
The last backup available, made using this tool, will be the one that was taken prior to disablement.
This does not affect scheduled backup of company files, set up by the user, which will continue to work as before.



This disablement no longer continues to be an issue with QuickBooks Desktop 2014, it has now been resolved in the latest release for QuickBooks Desktop 2014, 2015, and 2016.

Update to the latest release:

Go to the Update to the Latest Release web page.

IMPORTANT:  Make sure your product is selected.  If not, click the blue "Change" link and select your QuickBooks product.

Select and follow the instructions for one of the update options:

  • Click the Update button to download the update file
  • Click Setup Automatic Updates to learn how to set QuickBooks to automatically download and install the latest updates.


Detailed instructions

Auto Data Recovery may help recover your data in one of two ways:

  • Recreate lost transactions using your current Transaction Log file and a copy of your Company file.
  • Recreate all but the last few hours of transactions with a copy of both your Company file and your Transaction Log file.

Follow the solutions in the order shown.

Note: The Auto Data Recovery is only available in QuickBooks Pro, Premier, and Enterprise Solutions for Windows at this time. The ADR file has a size limitation of 1.5Gbytes. If your backup file size is larger than 1.5Gbytes, an ADR file will not be created.


Other Articles To Try