The following article provides general steps to troubleshoot a Company file, Backup or other type of file that will not open or restore in QuickBooks. For information specific to a particular error message, search the knowledge base for information on the error message as it appears in QuickBooks.
A file may not open successfully in QuickBooks for a number of reasons. These include using an incorrect method to open the particular type of file, problems with reports or other windows open within the file, using the wrong version of QuickBooks to open the file, issues with the location of the file such as access permissions, compressed or encrypted files, problems with the file name and file extension, or damage to the data in the file itself.
Error messages may include:
- -6000 series errors such as those beginning with -6000, -6123, -6144, or -6189.
- HX0X errors, such as H202, H303 or H505: these normally indicate network issues. In most cases these may be resolved using the QuickBooks File Doctor.
- C= messages such as C=343 or C=422.
- Unrecoverable Error messages.
- 3371: This message indicates damage to the QuickBooks installation. For specific steps on this see Error 3371: "Could not initialize license properties"
- Warning: QuickBooks cannot open this file because it exists as a Read-Only file.
How to fix it
Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Before troubleshooting issues with the company file, make sure the issue you are experiencing is related to the file rather than the program. To do this, press and hold the Control (Ctrl) key while double clicking the QuickBooks icon. If the program still does not open while holding Ctrl, see QuickBooks won't open or start. Otherwise continue with the steps below.
Ensure QuickBooks Desktop is at the latest release
Update to the latest release:
Go to the Update to the Latest Release web page.
IMPORTANT: Make sure your product is selected. If not, click the Change link and select your QuickBooks product.
Select and follow the instructions for one of the update options:
- Click the Update button to download the update file.
- Click Setup Automatic Updates to learn how to set QuickBooks to automatically download and install the latest updates.
Open the file directly through QuickBooksCompany files:
- From the File menu, select Open or restore company.
- Select the appropriate radio button depending on whether the file is a working company file, backup file etc.
- Browse to the location of the company file and select the file.
- Follow the remaining steps to restore the file to the appropriate location.
From the File menu, select Convert accountants copy transfer file.
Prevent reports and other QuickBooks windows from opening by holding down the Alt key
- When you have selected the file press and hold the Alt key.
- With the Alt key held click Open.
- If QuickBooks displays a login window, let go of the Alt key and enter login information.
- Hold the Alt key again as you click OK.
- Keep Alt held down until the file opens fully, or an error message is displayed.
Try to open a sample company
- From the No company open window select the first company from the Open a sample file drop-down.
- If the sample company fails to open, proceed to the section below on Troubleshooting the QuickBooks installation.
- Otherwise continue troubleshooting the company file.
Move the company file to a new location
If the file is located on a networked drive, move it to the local drive of the computer on which you are working. If it opens there proceed to troubleshoot the network configuration. You can download and use the QuickBooks File Doctor to help you with this process.
- From the Windows Start menu double-click My Computer (XP) or Computer (Vista/7).
- Double-click the C: drive.
- From the File menu select New, then Folder.
- Type QB Temp in the folder's name field and press Enter.
- Double-click to open the QB Temp folder and leave the My Computer or Computer window open for the proceeding steps.
- Right-click the Start button and select Explore to open Windows explorer.
- Browse to the location of the company file.
- Hold down Ctrl (Control) and click on the file which has a QuickBooks logo, as well as the .tlg file, if present, with the same name. This selects both files to be moved.
- Right-click on one of the files and select Copy.
- Right-click in the QB temp folder window,and select Paste.
- If you cannot paste the file to the new location and the file is networked, someone else may be using the file. Ask this user to log out of the file and attempt to copy the file again.
Note: You can check the location of the company file if it has previously been opened in QuickBooks by choosing Open a previous company from the File menu in QuickBooks.
Check the properties of the file
Note: You will need to browse to the location of the company file in Windows to do this. Right-Click on the Start menu and choose Explore to open Windows explorer.
- Right-click the company file and select Properties.
- Make sure the Type of file is QuickBooks company file.
- Check the File size: A company file should be at least 7 MB.
- Click the Advanced button: both boxes under Compress and Encrypt attributes should be unchecked.
- Click OK.
- Click the QuickBooks tab and check the Last opened with field to ensure the correct version is being used to open the file.
- OK again to close Properties.
Rename the company file
- Right-click the file and select Rename.
- Give the file a name with no more than 3 letters.
- If the file name ends with an extension like .qbw or .qbb, make sure you keep this extension. See note below for further information on extensions.
- Press Enter to save the new file name.
- Give the .tlg file the same name, if present.
Note: If the file does not show an icon or 3 letter extension, or if it shows the wrong icon or extension, you will need to add or edit the file extension depending on the type of file. For more information, see File extensions used in QuickBooks for Windows. For instructions on editing the file extension, see section on Editing file extensions below.
Open the file from the new locationIf this is a Backup or Portable file, restore it from and to the same location.
Rename the .tlg file
- Right-click the transaction log file and rename it to [company file name]OLD.qbw.TLG The transaction log is stored in the same folder as the company file, and it has the same name as the company file with a .tlg file extension.
- Open the company file. QuickBooks automatically creates a new file to log transactions from that point forward.
Note: Deleting the transaction log file is not recommended as it can be used to recover lost data.
To prevent the error from happening again, always copy the transaction log file with the company file when moving data from one computer to another
Turn off multi-user hosting
- Multi-user hosting status can occasionally lead to access problems even with a file on the local computer.
- From Utilities in the File menu check for the message Stop hosting multi-user access.
- Click on the message and follow the prompts to turn off hosting.
Troubleshoot the QuickBooks installation
If possible, try moving the company file to another computer and opening it there. If it opens on this computer, there are problems on the first computer either with QuickBooks, or the system itself.Go through the following steps, testing the company file after each one until it opens successfully.
- Update QuickBooks if necessary.
- Run Reboot.bat.
- Repair the QuickBooks installation.
- Perform a Clean install of QuickBooks.
If the file still cannot be opened, it is likely that the file is damaged. Contact Technical Support. Fees may apply.