Won't save as PDF from QBooks 2010 in Windows 7

HI,

I am Sudhir from QuickBooks. I am sorry you are having a problem saving as PDF.

Pleas try the following steps to resolve your problem

1. Close QuickBooks

2. Login as Administrator on Windows 7
3. Rename “QuickBooks PDF converter” to "old QuickBooks PDF Converter" by going Start -> Devices and Printers
3. Open QuickBooks and save any form(invoice, sales receipt etc…) as PDF.
4. This will reinstall the PDF driver.

The PDF functionality should work fine now. Please mark the question as resolved if this solves your issue.

Thanks,

-Sudhir

Sudhir, when I went into Devices/Printers it did not show a QBooks PDF converter.  I had a Quicken PDF Converter because I also have Quicken on my machine.  When I tried to save as PDF in QBooks 2010 it froze the program.  I had to rebuild my data.  I have Acrobat PDF and PDF955 printer.  The problem is NOT SOLVED.  Thanks for your suggestion anyway.

Judith

 Hi Judith,

That is interesting. Can you try the following steps to see if it helps.

1. Close QuicKBooks

2. Go to C:\Program Files\Intuit\QuickBooks 2009 (QuickBooks install location)

3. Double click on Install.exe

4. Now go to Devices and printers and check to see if there is a new printer created with the name "Amyuni PDF driver".

5. Rename this driver to "QuickBooks PDF Converter 2.0"

6. Now restart QuickBooks and try printing. 

Thanks,

-Sudhir

Step 2 in your instructions does not reflect what I have.  First of all I have to go to Program Files (x86) in order to find Intuit.  My folder "Program Files" does not contain "Intuit".  Second you directed me to QuickBooks 2009.  I am using QuickBooks 2010.  Shouldn't I install the driver from QuickBooks 2010?   I will continue your directions after you clarify where I should be.  When I had QuickBooks 2009 I had no problem converting to PDF, but that was with Windows XP.  I now have Windows 7 and that has never worked with QBooks 2010.

Thanks for your help, jskiff

 Sorry about the confusion. Yes you will have to go to QuickBooks 2010 in step 2 and not QuickBooks 2009. Please continue the steps and let me know how it goes.

It does not work.  In fact, every time I try to reconcile my account it freezes up and changes the printer to the QBooks Converter (which does not work).  It changes the default printer to the QBooks PDF Converter.  It totally freezes up.  I have to exit with Task Manager.  The program is not compatible with 64 bit.  I am getting pretty fed up with this non-compatibility.  I purchased QBooks Pro 2010 because I was told it was compatible with Windows 7.  It obviously is not.  It messes up my machine.  I have to re-set my default printer every time I reconcile.  I can print to a PDF955 software that was installed in order to print the invoices or a report.  NOTHING ELSE WILL PRINT.  DO SOMETHING ABOUT YOUR SOFTWARE.

Absolutely agree. None of these solutions works. And I paid how much for this program? 

After trying everything I still am having problems with QBooks 2010 and Windows 7.  At this point QBooks will print checks to my printer.  But invoices and reports will not print to the printer.  It will only print the reports and invoices to a printer called PDF955.  I have Adobe Acrobat but it won't print a PDF file to that program.  It only prints to PDF955.  So I print to PDF955 and then have to print to my printer from there.  Everything takes 2 extra steps.  WHY HAS THIS NOT BEEN FIXED?  IT STILL DOES NOT EVEN SAVE TO A PDF.

Sudhir's suggestion worked for me.  I'm running Win7, 64-bit and QB2010 was giving me headaches re: printing & save as pdf.  I renamed my QB printers as "old" and it added a new one (actually grouped it - never seen that before) onto the old icon in the printer control panel.  I don't care why it did that, I'm just happy that I didn't waste $200, because 2009 would not print with another PDF program installed.  I also think this is a sham that Intuit is making us purchase 2010 at such a high cost when it's 2009 looks almost identical in features, just doesn't "support" Win7.  Over $300 invested in two similar programs in less than 1 year.  That doesn't seem right.

If the above doesn't work, give this a try:

If you're using Windows 7 64-bit, try running Quickbooks in Compatibility Mode (Right click the QB icon and choose "Troubleshoot Compatibility."

XP SP3 mode is what I'm using and QB PDF Converter 3.0 appears to be working again. Windows Vista mode may work as well (not tested)?

I have Quickbooks Premier 2009 R10 and am running it on Windows 7 Ultimate 64-bit. I'm assuming compatibility mode will work with QB 2010 as well.

I too am unable to use the pdf converter with this software.  I am unable to email invoices which infuriates me.  I can't believe I paid for this software.

I was using microsoft accounting express which was FREE and swtiched to QB because it was supposed to be so much better!

I cannot save pdf's in windows 7 with version 2010 either.  I deleted the driver as the help window suggested and that did nothing.  This is very frustrating as I use this feature to get my invoices to customers. I only upgraded to 2010 for win 7 compatibility and it doesn't work as it used to.  anyone get a solution yet?  I guess I will open a ticket with Intuit

QB 2010 needs to be updated to Maintenance Release 6 to fix W7 pdf issues. Press F2 and see if you are up to date.

QB Pro 2010 is up to R11.

http://support.quickbooks.intuit.com/Support/ProductUpdates.aspx

PDF is from Adobe, so make sure your Adobe is up to date, too. They can be conflicting.

if you are having trouble download

cutepdf and install then

select print choice cute pdf and save to desktop

http://www.cutepdf.com/product...

This is a free download and should fix prob till quickbooks is working

A tech support person had me download PDF995.  I print to that printer.  But I still can't save as a PDF and I never can email an invoice directly from the program.  I have to print to a PDF995 then when that opens I save it on my hard drive.  Open Outlook and then send it as an attachment.  Which means I have to copy the email address from QBooks in order to send it from Outlook.  I don't know why Intuit can't fix this problem.  I've had it for over a year ow and I can't get it working properly.  At first they blamed it on Windows 7, 64 bit, but they've had enough time to fix the bugs.  At least it prints checks correctly to my printer. But reports and reconciliations won't even print on my printer.  SO MANY BUGS.  COME ON INTUIT, HOW ABOUT GETTING YOUR PROGAM TO WORK PROPERLY.

Here is the solution that worked for me:

go to devices and printers then under QuickBooks PDF Converter 2.0 open printer properties.  Go to the Ports tab.  Set the port to NUL: