Viewed by asker 11/18/12 7:17am PST
windows 8 pdf writer not working
Similar problem. Using the officially released version. Interestingly, I didn't have any problem on the Consumer Preview. Seems to be related to the XPS Writer through Windows. Still trying to figure it out....
I'm getting a message when trying to attach an invoice and send via Outlook that "Your forms were not sent because QuickBooks could not create the necessary PDF files."
Is that the same issue you are having?
QB Pro 2011
Yes emailing invoices is the main thing that doesn't work because of the faulty PDF writer. Producing a PDF from anything also doesn't work.
Is there a resolution to this problem I seemed to be having as well!
I finally got it working on my computer. Here is what I did. I uninstalled the QuickBooks program and then also deleted the residual "Intuit" file folder. I then went to "Devices and Printers" and deleted any PDF printers that were there, as well as any Microsoft XPS Writers. Then I rebooted and reinstalled QuickBooks. After the installation, I ran the PDF diagnostic and repair utility available on the support website. Finally, I went to "Devices and Printers" and then selected "Add a Printer." Then I selected "The Printer that I want isn't listed." I then selected "Add a local printer or network printer with manual settings." I used an existing port called "XPS Port." I then selected "Microsoft XPS Document Writer Version 6.1.7601.17514." After I clicked "Next," the driver was installed and then everything seemed to work properly. I am using Windows 8 Pro with QuickBooks Enterprise 13. Hopefully this helps anyone else that is having trouble with this thing. You would think Intuit would be Intuitive enough to simply add a built-in PDF writer that automatically determines the version of Windows it is installed on. That's easy to do and would save their users a lot of headaches.
Are you running 32-bit or 64-bit Windows 8? I have seen other posts where there has been some success in getting this resolved on the 32-bit version of Windows 8, but nothing but continued failures with the 64-bit version.
Will it now email PDF's within QB (with your fix)?
I have the 64 bit version of Windows 8 and yes, I can send invoices by email through QB.
Awesome! Thanks. I'll try it.
BTW - Called tech support and they said look for an update Dec / Jan which fixes this issue... Not holding my breath, but just FYI.
I used some of your steps and it worked for me!
I'm using QB12, Windows 8 64-bit
I removed device (deleted) the Microsoft XPS Document Writer from Devices and Printers
Then added a Printer using the steps you suggested.
Now I'm able to save and email pdf files through QuickBooks again.
Thank you for posting!
Download PDFlite for free.
When using Windows 8 I couldn't get my QB pro 2008 to save invoices on my desktop so I could email them.
DONT BOTHER CALLING QB. All they care about is selling you QB2013.
Windows 8 documents are XPS and QB are PDF, PDFlite converts them.
I wrote this blog post with details on how to fix the QuickBooks PDF problem with Windows 8 http://longforsuccess.com/2013/02/15/quickbooks-tip-solving-pdf-problems-with-windows-8/
Please click solved or ask more questions.