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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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CatWRK
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11/15/11 5:30am PST
Viewed by asker 11/15/11 6:53am PST

why can't I open my clients accountants backup when I am a pro-advisor?

US QuickBooks Premier : 2011: Accountant

why can't I open my clients accountants backup when I am a pro-advisor?
 

 

 

This post was last audited: 11/15/11 1:19pm PST
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11/15/11 6:02am PST

I don't know why and most of the others here won't know why either since you posted in the ProSeries tax forum.  Try posting in the Quickbooks forum, I'm pretty sure someone there will be able to help you,.

If this answers your question please click, um, ok I forgot what you are supposed to click. If this answered your question, how about just saying thanks and we will call it good.
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11/15/11 6:52am PST

As Noted repost this question in the Quick Books forum to obtain Help. This area is for tax related questions

I salute all our current Military and our Veterans.
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11/15/11 6:54am PST

 It has already been reposted in the correct forum.

Ohhhh, Faerie Dust!!
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11/20/11 3:37pm PST

"Accountant's Copy" and "Backup" are two different things entirely. Can you be more specific?

If this post answers your question, please give a "thumbs up" or mark this Solved to let others know about it.

If you get an emailed Survey, please take a moment to follow up here, too. Thanks!
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 Also solved in the repost.....

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