I'm trying to decide which version to buy- I have recently read about customers that have found bgs and problems with 2012 pro including windows 7 compatibilty amd importing from previous version of quickbooks. I'm unsure. can any users (not intuit staff) advise?
Intuit no longer sell licences for Quick Books 2010 (or earlier), so you are restricted to 2012 versions only. QB2012 was designed to run on Windows7 (both 32 and 64 bit versions), and is actually better than 2010. Upgrading from previous versions of QUick Books is really easy (with the exception of versions prior to 2006 and UK versions of Quicken, for which you may need QB2006 as an intermediate step. This is downloadable from the Intuit web site, anyway).
I can get previous versions of quickbooks. I want to know if 2012 is worth it and stable enough as I have heard that people have had problems
I have moved up to 2012 and will not consider moving down to 2010, except for clients who still have 2010 and need to provide accountants copies of their data, of course. 2012 is significantly improved over 2010, especially in printing to PDF on 64-bit operating systems, which 2010 does not seem able to do.
As Pro-Advisors, we actually run all of 2006, 2008, 2010 & 2012 regularly for support work and have not found any problems with using 2012. We use 2012 for our own internal system and find it quite stable.
Since QB 2012 its been much more reliable and solved some issues in Qb 2010 .
I now prefer it to all versions since QB 2006.
We've found a number of bugs with 2012 - some very basic functionality issues such as not being able to include the customer or name on a printed invoice (so we can't use it to send invoices). Although we have reported these bugs we have never received any acknowledgement let alone resolution plan from their development teams.
We were planning to revert to an earlier version of Quickbooks until our experience with their Support and Customer Services teams - the top-level of both of these chains was the same supervisor who didn't return calls when promised. Having learned that Intuit have no escalation process or SLAs for business critical support tickets we are migrating away. Quickly.
Not sure where you are coming from But QB has always printed the Customers name its the name & address of the company, If you want a customer account name then include it in the address or add custom defined field and include it in the Header like I have shown on the attached screen shot.
I find Qb 2012 quite stable and does an awful lot more than people realise. It is also very flexible in what it can do.
Hi Graceman, thanks for your response and I know it is difficult to believe that a product would be released to market with such a fundamental issue.
Our requirement is to include the Customer Name or Company Name (preferably both) in a printed invoice – not on screen as you demonstrate. Unfortunately it does not seem to be possible to do this – or at least, that is what we have been informed by Quickbooks Support.
Regarding reliability, our users are logging 1.3 fatal crashes from Quickbooks per user per day. Admittedly certain users are skewing these results but these are the users who are using the most QB features. The product’s instability has been raised in staff surveys as a top 3 barrier to them performing their jobs effectively.
Incidentally, I would also question QB’s flexibility as I understand it uses a bespoke database system that does not conform to SQL standards.
Although the screen shot was from my system it equally prints those fields I highlighted and can email you a PDF directly from an screen invoice example if you want.
QB does use an SQL type database that can be accessed using QODBC if that is something you want to do so you can produce queries of your own.
As to the crashes you report it is not something that the forum has seen as an issue, and based on the frequency as stated I would easily have thought it would as the forum is open & frank.
Do you currently run QB 2012 if not what verrsion do you run?, Is it multi user?
Can you say what was happening when the crashes occur any messages? what processes etc?
I have just read through your other posts and you seem to have issues with results that have not helped you. Is this a new install or an upgrade from earlier versions. If its new is there a certain level of resistance to change from the users?
Please post your issues here and the Forum community will respond there is a lot of experience that is available on tap and its free.
Hi Graceman, Company/Customer name is not a field we can add when creating the printed invoice template. If you could tell us how to do this that would be very useful.
We are/were running QB 2012 (is QODBC included with the Enterprise version?) in multiuser mode. I will pick up the latest version of our issue log when I am next in the office but one I have been emailed about today is an error code C=344 when trying to delete a supplier.
Thanks for your help!
Hi Graceman
After some extensive power problems in our region a fortnight ago we had to buy a new PC for our Network, so we now have Windows 7 and with it the compatability problems I have been reading about on this site this morning.
We have Quickbooks Accountant 2005 R19P, 5 users. We have got it up and running OK but can't resolve the problem with emailing invoices from QB which from this site appear to be unresolvable.
We have looked at upgrading several times and actually got 2010 but sent it back for a refund as the cost of upgrading 5 users was prohibitive and there was no additional value to our business of the "improvements" of 2010 over 2005.
I have used the Intuit site this morning to try to find out what we should look at upgrading to but I am now totally confused. Do you have any suggestions as to which Quickbooks product we should look at and where I can find out the cost of upgrading 5 users.
We are running a small retail/manufacturing/light engineering company with over 2000 stock items.
Thank you.
CW
If you do not use payroll, then you do not need to upgrade your Quick Books. However, if you are going to standardise on Windows 7 and you wish to retain 2005, then you will need to ensure that your Windows 7 licence is at least Professional (or Enterprise or Ultimate). Then you will be able to install the free add-on Virtual XP which will allow installation of "old" software such as your version of Quick Books.
The other way of achieving this could be to set up a server to host Quick Books implementing either Terminal Services(now called Remote Desktop Services) or Citrix to allow users to login remotely (which can be from within your office, of course) and run Quick Books on the server. To do this the server will need to be running Windows Server (2003, 2008, 2008R2).
The cost of upgrading Quick Books should be available from the Intuit sales centre (0808 168 9533) or see here for information.
Markoflondon
Open the customer centre and select any customer then select edit customer. Under the Additional Info tab you can select the define fields button.
In this section you can define any label you want so create on the first available line Customer name or account name you choose what is best for you. Select it to be used with cust (tick) now save and enter into the customer field that is now visible on the customer additional information what you want ot see on the invoice.
Once you create this field it always appears on all customers additional information tabs as an empty field waiting for information.
Now go to the customer create invoice screen and select the Invoce form you use and then customise in top right of screen.
In here select header and at the bottom you will see the new field selectable for screen & print, tick both of these and save. Now go to layout editor and position the field where you want it to show on the printed form save and test.
Now you can see when you create an invoice for this customer, the customer account name top left, customer company name and address in the invoice to field and the new field you just added with the name you entered in the customer edit screen. Print and you will see the printed form also has the new field on it. (Might need to close & reopen QB first)
You could just as easily add the account name as a second line in the address if you wanted.
You can now if you wish export cust list to excel create all the second names as you want and import them to populate that field.
Markoflondon
QODBC is the QB ODBC driver allowing you access to the SQL database its an addon I think for read only its about £90 you can get read write as well.
I did not think Enterprise is launched in UK yet so if you have this is it the US version.
Can you check that code again and make sure its not 244
One thing is you cannot delete a supplier in multiuser mode you have to switch to single user mode for this so I suspect that is what the error code is.
Error 344 does is not necessarily a QB error it can also be a registry error not exactly related to QB. In what context did the message appear, what was happening apart from the attempt to delete the supplier, I suspect in multiuser mode.
Can you look at the qbwin.log file on that pc and read the error log off it from the bottom up. It would also be a good idea to download and run ccleaner on that PC to clean the registry and also wipe free space.
