Seems that the support department is not nearly as good as it use to be. I have several clients waiting for corrections to city tax problems that I reported 7 days ago and also 3 days ago. Lacerte support rep says, too bad, just have to wait.
This attitude seems the way that Lacerte is going. They simply do not care about their customers. All they are concerned with is the bottom line. Charge us little guys as much as they can. Don't get me going on this.
I totally agree. I'm a sole prop. small practice and have had the same reaction re the 8582 delay, email answers delay, and the phone queue time. Yet the price escalates each year, adding features I don't need. I don't want to switch software. I have a heavy inertia quotient and the tech support used to be fabulous. That's what I felt justified the price.
I, too, have noticed a deterioration in support response time as well as increased time on hold.
And it keeps getting worse. The "attitude" is no longer "service". Just renew and shut up! I sure I will be changing as soon as May 1 arrives!!
I too have had city problems, and they have gone on for a month! A few have been fixed, but several remain. I keep getting suggestions on "work-arounds". Very frustrating!
