WARNING - DO NOT PURCHASE POS 10 or upgrade

We now have using POS10 for about six weeks and have had two more updates ( now on version 8 ) and things are not much better.

Some of the plain Jane operational problems -

1. If you are in item edit, you can not look at the warehouse inventory counts and then go back to the main item page edit area without exiting the program and having to reenter the item number.

2.  In the item screen there is no way to look at the pending purchase order for that specific item..when you click on the purchase order ALL OPEN PURCHASE ORDERS  show up not the one for this item.

3.  When you are setting up or working on inventory items it continually takes you back to the cash register screen.

4.  India tech support stinks - DO NOT WASTE YOUR TIME - they are not even able to tell you what the cryptic error messages mean.

5.  If you want to save a screen and then email it -  the program takes you out of the screen after saving and you have to open it again to email.

6.  Most of the boxes have this "cute" little slide bar at the bottom but no way to expand the screen so you can see the data.

7.  There is no longer a way to select the form you want to print when you get to the print screen.  The drop down box no longer appears.

8.  The list edit mode has been deleted - as such there is no simple way to look at items, pricing, part numbers - THIS IS TRUELY A MESS.

9. There is NO ADMINISTARTIVE MODE - when working with inventory or purchase orders the program always takes you back to the cash register input screen.

10.  Forget about going back to POSv9 or earlier.  It will require you to hand enter every transaction from scratch.

11.  Information that transfers to Quickbooks is different in v10 than v9.

12.  When you change the customer name in v10 it does not change in Quickbooks.

DO NOT BUY THIS PRODUCT. THIS PRODUCT IS SO BAD that I have started looking for a total replacement to Quickbooks POS and Quickbooks Premier. 

LASTLY THE PROBLEMS are both functional and operational.  It is clear that the developers ( I use that term VERY loosely) did not bother to functionally test v10 nor did they bother to ask whether the features and processes they omitted were a necessary part of the daily operation.  THIS PRODUCT IS CLEARLY THE WORST I HAVE EVER USED.

By the way....we are an IT company who runs a Miller-Coors and collection companies total IT departments.  We have three Microsoft certified engineers on staff and they can't solve the problems.

JustSo, I'd love to have a conversation with you about some of the problems you are having with V10, as an ISP we may have a solution that can help you out. My contact information can be found in my signature.

My wife just had surgery and I am sitting in the hospital.  Henry

 I would definitely wait a bit for v10, perhaps you can get a copy of v9? I've heard they can sell you v9 with an upgrade to 10 when it's stable. Had I known, I probably wouldn't be in the mess I'm in. I went from 8 to 10 (the only way Intuit would let me add two seats) and it's not ready for the public - still pretty buggy, and the worst of it is they have removed many features and made the user interface cumbersome, slow, and confusing. I have constant database read errors, scan errors, credit card errors, and just plain crashes. I don't trust anything I get out of the machine now. This is DAILY for over two months in a busy store. It's a disaster - I'm done with Intuit customer service, but some of the ISP's have tried to help - I still have hope I can at least resolve my stability and data corruption issues, and just have to bear with the interface and features problems...otherwise I will have to go out and spend another several thousand on some other POS system.

DO NOT under any circumstances go to version 10.  We operated under version 9 for a long time and while it had some minor design issues IT WORKED! If you need to go to v9 but I would strongly recommend you look for an alternative software package.  V10 is a total mess....we are an IT company and I have had as many as 50 design programming teams reporting to me.....this v10 product is not even at an Alpha stage let alone a beta.

It sounds like you spend a lot of time entering and administering to your customer base.  Unlike v9, POSv10 makes it near impossible to set up and edit your customers.  It is almost impossible to easily find and mange history which works great in v9.

DO NOT UNDER ANY CIRCUMSTANCES think that Intuit will solve these problems.  Their support is totally usless and they don't even understand what you are taliking about.  I asked for the definition of an error code and they could not even answer that question.  The "PEGGY" that I was talking with was nothing short of a total waste of time.

For those that want to know what we are running on.  I have three Microsoft Certified Engineers on staff, we are a Micrsoft certified partner running on state of the art HP 3800 series servers, with Netgear levle 3 swiches and HP desktops and Panasonic Toughbooks ( all of which we sell and integrate).  We run Windows 7 Pro, Vista Pro and XP Pro on the computers.....the operatings systems have no effect on the problems.  They occur equally on all of them.

If you read my prior comments - remember I have not even begun to scratch the surface.  Nothing about this software is easy to use, well thought out or business productive.  I would kill to go back to v9...which had some problems but was a cake walk in comparison.

Henry Robertelli

Wish I had seen this before!  We're a much smaller business and the nightmares we've experienced with v10 have been hellish!  I am now convinced I must go back to v9 - I don't know that I could migrate to a completely new system.  We have been on v10 for only about 2 months.  In the meantime, any experience with lost of edit ability in the item list?  It comes and goes by the minute (mostly goes), and might be solved by rebooting, but not necessarily.  It makes it almost impossible to get anything done!  Tech support hasn't a clue.  Thanks for your support at least.

Wow, I had no idea. I downloaded the Trial of V10, my business has never had a Point of Sales system yet, so I thought Version 10 looked good. To start I wasn't able to get into immediatly, had support on the phone. They solved that issue quickly. Updated fully, and seems to run okay, pretty fast as far as I can tell. But I'm not sure if this is a trial thing or not, but I can't figure out how to add customers. It says how to do so, but theres no where which actually allows me to do so. Is this... a trial thing? What should I do? Buy the V9 copy? 

maccoy- I will respond to your question tomorrow morning

Interested in pos 9.0 pricing upgrade with one additional license-- currently running 7.0 . . .You can email me at Cpointpond at verizon.net. 

You can purchase V9 from any ISP (such as myself) with a free upgrade to V10 as long as the upgrade occurs by the end of March. I have gone to my Channel Sales Manager to determine whether this march thing is open to an extension if V10 has not been fully stabilized by then..

Until March... So I can use V9 just long enough to upgrade it? Weird, that doesn't make sense.

In general there are two classes of users:

1. Experienced v5 to v8 users who find the V10 GUI/ feature set undesirable.
2. New to QuickBooks POS who have no pre-conceived notions re Pre-V10 vs V10.

Hi!

I'm a new user of this software POS V10 and my home-made pos system worked a million times better, yes a million times better than this one  :-(

I haven't trained my junior staff because I don't trust the software to actually scan correctly and since so many items are not scanning and look up is almost impossible to use; my senior staff and myself need to have the wonderful task of ringing up customers, not happy that my senior staff and I have to work overtime because of this and not been compensate by intuit.

I connected today to see if someone had posted anything about the sales report missing from the report's menu and couldn't stop reading this thread which makes my hair stand up since I've invested so much time learning it.

It sounds that downgrading to V9 will solve the majority of the instability issues, will the learning curve be something to worry about. Alternative, switching to a different software will be my next step such Microsoft pos.

Any thoughts will be appreciated?

Thanks!

You have two options:

1. If you purchased V10 within the past 60 days you can get a refund from Intuit and purchase V9 from an ISP such as myself. The downside is that any transactions you processed during the time from which you purchased to the present will be lost.
2. Keep your V10 and get someone to help you with your scanning and look up issues which, in my opinion can be easily remedied.

Sadly I purchased in late Nov, so am past the 60 day mark - plus have almost 200K in sales traffic since then. SO - if Inutit really wants to earn back our trust, they need to make a converter for v10 data back to v9, give us the option to roll back, and then provide the upgrade to v10 when it is ready. Strongly recommend a beta v10 or at least a focus group or poll on essential features and user conop before setting out these kinds of changes.

Of course this will cost Inituit some money (not knowing how fundamental the db changes are from 9 to 10, but my setup has terrible data integrity issues), but if they care about their brand and customer base, they should seriously consider this.

Allowing us all to struggle and fume while they fix one or two GUI issues a month isn't going to help. Nevermind the black eye (with lawsuits) from turning off features in Quickbooks with system releases to force people to pay for an upgrade that wasn't well recieved either. Someone is eventually going to develop an affordable competing product - Intuit can only behave this way because they are almost the only game in town for small business.