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Home   Help for Accountants   Archive: Lacerte - General Forum  
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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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johnjoyce
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07/30/08 11:11am PDT

Wait time

Why are the wait times so long especially this time of year.

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Not sure what you refer to -- getting approval from IRS on an e-file, or getting approval from certain states, or trying the phone for technical help, or e-mailing for technical help.

I'm not sure I have the answer in any case, but someone else may have a more definitive answer, especially if we know which of the above possibilities you are referring to (or possibly something else I didn't even think of).

Back up before it's too late. For a professional answer, call Tech Support at 1-800-933-9999 (Lacerte)(other numbers ProSeries, QB, or TurboTax). I am a volunteer, not compensated or supported by Intuit.
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