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DTNY07

Contributor

02/06/12 5:15pm PST
Viewed by asker 02/09/12 8:04am PST

Very disappointed with Pro Series and forms that can't be e-filed as of 2/6/12

ProSeries

This is getting ridiculous. I know I am just venting here as there is nothing anyone other than Pro Series can do about it

1) Friday I tried e-filing NYS LLC Filing Fee forms as 2/3 was the first day they could be e-filed. There is an error, having to do with incorrect preparer codes. I called Pro Series about it since I am the only preparer/CPA in my tax practice (my wife works with me but she is my office manager/receptionist) and they were aware of the problem. Still hasn't been fixed

2) I prepared my first partnership return today. NYC can't be e-filed until 2/17

3) I then go to prepare the personal return for the partnership (2 of the partners are a husband/wife personal return client) I mentioned above. Because of the K-1 forms from the partnership, Form 1040 can't be e-filed until 2/10

I have already seen threads on here about S-Corps not being e-filed yet either and I will be getting to my first one later this week.

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7 Replies

Accountant Man

Accountant Community AllStar

02/06/12 5:28pm PST

You've been here before so I'll just shrug my shoulders and sigh.

If you use Pro Series Basic I might not be able to help you. If you use Turbo Tax I might refuse to help you. All others, watch out! ;-)

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JTaylor09

New Member

02/07/12 5:32pm PST

It's not just Proseries/Intuit. Over at CCHS/TaxWise they are having the exact same problems. So the question is...who is really to blame? If it's more than one company w/ the exact same problems...

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CatDo

New Member

02/08/12 2:09pm PST

I share your frustration. I even got on the Proseries chat and asked an attendent what the problem was. I was told the IRS had not released the form. I explained that other preparers, using different software, where filing individuals with K-1's just fine. First they ignored my comment, then when I reiterated, they just asked if there was anything else they could help with. Very disappointed with the customer service. Now I can't get the first time hoembuyer credit for military to work properly. Trying to find answers is becoming more and more difficult this season!

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snowbank

New Member

02/08/12 3:47pm PST

More than "very disappointing".

How am I going to prepare 100 plus corporate and partnership returns when the state forms will not be final until 2/17/12?? That gives me about 28 days until the deadline.

Two days ago the ProSeries said they would be final on 2/10/12. Now they moved it back a week. How do I know they won't move it back again.

Time to look into a more reliable tax software program.

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CatDo

New Member

02/09/12 3:53am PST

I'm sending the federal to the client with a note saying the state is coming. Then putting reminders everywhere so I won't forget. It's extremely frustrating, it makes me look unprofessional. Very disappointed with the software and the customer service this year. I've used proseries for 10 years, so it's surprising.

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Accountant Man

Accountant Community AllStar

02/09/12 5:34am PST

Snowbank, I am sure you realize that you can prepare the returns now, you just can't finalize them. So the rush to get them all done is somewhat alleviated as most of the work is already done now.

I feel your pain. I have a few S corps and trusts myself, and I want them outta here!

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DTNY07

Contributor

02/09/12 8:04am PST