I just got the card reader for my samsung skyrocket smartphone and the phone isn't detecting the reader, I wonder if it's because the otter box is preventing it from making a tight connection, do you have any experience with this, I would not like to use phone without a protective case. any suggestions from experience.
The white GoPayment card reader will work with most phone and tablet cases. Some cases are thicker than others and can prevent the audio jack on the card reader from plugging into the device properly.
The grey GoPayment card reader will work with phone and tablet cases.
If you need to use the white GoPayment card reader with a large case (such as an Otterbox) you may have to remove the case to successfully use the swiper. You can also purchase an audio jack extension to allow the card reader to connect with the large case on. You should not need to use an audio jack extension with the grey GoPayment card reader.
IMPORTANT: Intuit does not support or warranty the use of an audio jack extension; however, many GoPayment users have reported success using this device with the white GoPayment card reader.
The extension needs to be a 3.5mm 4 conductor plug. It will have 3 colored rings on the metal piece vs. the 2 colored rings on basic headphones. These can be found at Amazon, Ebay, or other web sites and consumer electronics stores.
I am having great difficulty using the gray card reader with my phone (which has a case). Almost everyone uses a case for their phone so it is hard to believe that Intuit would use equipment that does not take this into account. Removing a case every time you need to use the reader is rediculous. I am not happy about this and will be looking at other vendors.
