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05/24/2012 at 04:51PM PDT

Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.

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New Member

02/09/12 12:33pm PST

Unknown user on audit trail

US QuickBooks Enterprise Solutions : 12.0: Retail

I deleted users on my Quickbooks that are no longer with our company. Since then, I keep seeing on my Audit Trail Report, "unknown user" . How do I find out what this is.

2 Replies

Advanced Certified ProAdvisor

Certified ProAdvisor

Intuit Moderator

Certified ProAdvisor - ES

Allstar

02/09/12 12:38pm PST

That happens when you create a user, use the program, then delete the user.

If this answers your question, please mark this question as “SOLVED”. Also, please fill out the survey you will receive to help make the community better.

Lynda Artesani
Artesani Bookkeeping

www.artesanibookkeeping.com

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Allstar, Accountant Community AllStar

02/09/12 12:40pm PST

Latest post

So in other words, if there could be such a thing as "make user inactive" (maybe there is such a thing, but I don't know about users, being a single user on my program) maybe that's what companies should do from now on.

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