Subscription Update: QuickBooks Time & Billing

US QuickBooks Premier : 2011: Accountant

As part of our recent discontinuation notice for Intuit QuickBooks Time and Billing, we informed you that you will no longer be billed for the service after October 6th. We understand that some monthly charges have gone through since that date and are working to reverse those charges immediately. If you were impacted, please allow your credit card company a few weeks to show that reversal of charges.

We apologize for any inconvenience this may have caused.

Sincerely,

Judd Jacobs
Intuit QuickBooks Time & Billing Product Manager

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3 Replies

Janie

New Member

12/13/11 8:34am PST

Why did Intuit change to Ebillity? It does not automatically update with any new data from QuickBooks when syncing with QuickBooks, such as adding a new Customer. As for that matter, what was wrong with Time Tracker?

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fuddruckus

Employee

12/14/11 10:27am PST

When shutting down our time tracking services, we were looking to suggest an alternative to our customers since we know how important time is to their business. eBillity seemed to have a very similar feature set and workflow to our Intuit products.

eBillity integrates with QuickBooks in a very similar manner as our Time and Billing solution did. The syncing between QuickBooks and the eBillity service will happen at intervals specified in your sync manager settings. This is why you may see some delay. Consider changing this frequency if you are interested in this happening faster.

Finally, there was nothing wrong with Time Tracker or Time and Billing. We simply made a strategic decision to focus on our core offerings and priorities and this impacted these services.

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Janie

New Member

12/15/11 7:12am PST