submit not working when credit card info entered
Is the Quickbooks internet credit card processing not working? I hit the submit buttom but nothing happens except for the curser going back up to credit card #.
70
251
chD00YuSKr4yUOacwZ5xHE
02/08/12 6:55pm PST
Viewed by asker 02/08/12 8:05pm PST
Viewed by asker 02/08/12 8:05pm PST
1 Reply
GoPaySabrina
Questions asked: 2
Questions answered: 875
Points earned: 1371
Questions answered: 875
Points earned: 1371
Intuit Superstar
Employee who makes outstanding contributions to the community
Intuit Moderator
Mod/Co-mod
02/09/12 6:16am PST
Latest post
Hello nellkev,
Normally we see this happen when Internet Explorer 9 is installed on the computer. The reccomendation is to confirm the version number of Internet Explorer. To confirm you may follow the steps below:
- Open an Internet Explorer web browser.
- Navigate to the help menu, you can do this by pressing Ctrl + H, on your keyboard.
- Please click on, About Internet Explorer to confirm the version number.
If in fact you do have Internet Explorer 9 installed, we reccomend downgrading to Internet Explorer 8. Please follow the link below for specific instructions:
Thank you,
SA
-Sabrina-
Please help me improve my performance by answering a short survey that will be emailed to you from the community.
Please help me improve my performance by answering a short survey that will be emailed to you from the community.
