Slow processing after update

What is curious is that the current update, 11.3 on my system, is what slows just my computer down.  My staff operate two other new computers using Windows 7, we utilize the data on the network and after they updated, their processing is fast.  After I restore to the 11.1 original disk, the processing is fast again but once I update to 11.3 only my system slows down.  I spent 3 hours on the phone with ProSeries tech support trying to get my ProLine Research to not give a script error.  The tech, Fernando, changed everything you could possible change until he said it had to do with the 64 bit and 32 bit and he corrected that problem.  That is when we thought the slowness occurred on EASYACCT.  But after another few hours it was decided that it is strictly with the 11.3 update. 

My IT person tried everything as well and said it is an Intuit problem.  He said there is absolutely no reason my computer should slow to a crawl only after updating to 11.3.  My staff does the payroll reports and payroll processing so I don't need that update but I sure would like to know the culprit.

You may need to uninstall and reinstall EasyACCT  after the changes that were made by the ProSeries tech.  It's possible that those changes impacted the functioning of EasyACCT.  Just uninstall using Add/Remove Programs in your computer's Control Panel. Then reinstall from the CD and download the Internet Update. 

Another thing you can do to troubleshoot the cause of the slowness is to go press CTRL+ALT+Tab, select Task Manager, Processes. Click the Memory column header to sort by greatest to least usage to find out which item is consuming the most memory.  Do the same at the other computers and compare the results. 

We did unistall and reinstall.  No improvement occurred.  My IT tech looked at the Task Manager and it appears that my system is only using about 9% of availiable memory to process the posting for EasyAcct.  My tech spoke with Jon Michaels of ProSeries today regarding the problem.  Jon was the one who made changes to my system in order for the ProSeries Research Library to connect properly to the internet.  After 3 and 1/2 hours of his help before today, my ProSeries worked properly and my EasyAcct does not.  Jon and my tech went through all the normal procedures including reviewing the memory and processing speed used on the other computers.  My understanding is this:  my system goes to an almost standstill when posting payroll and general ledger transactions on EasyAcct.  My other employees, with the same program, computers, processors, memory, etc. uses all its processing memory to complete the task.  The difference is this: on the same client it requires my machine 2 and 1/2 minutes to post the transactions and get out; it takes my employees 5 seconds.  This ONLY occurred after the ProSeries changes.  Jon was to talk to EasyAcct engineers to determine what the potential problem could be and get directly back with my IT guy to try and correct the problem.  I am a CPA and not a computer wizard so I don't understand.  I will say this however,  I am getting irritated with the not having my system work the way it is supposed to and need someone to correct the problem ASAP.  I was told that if a solution is not found I will have to wipe my disk clean and reload all programs and systems.  That is unacceptable.

If you can contact Jon Michaels of ProSeries directly and speak with him with any suggestions that would be very helpful.  I NEED THIS FIXED.  

Also, if you would contact my tech directly would help.  His name is Dusty Prather.  Email address is dusty@redmagnet.com.

This problem is directly related to changes made by Intuit and therefore I need Intuit to help correct the problem.  I have spent more than $1,000 for my tech to "play" with the system to try and locate what was done.

Thank you.

Hi,

I'm sorry you're still experiencing problems with the program running slowly.  This is out of my area of expertise as well.  I tried to open and escalate a case so that someone in support could contact you, but realized I do not have enough information to locate your account in our database.  At this point, I recommend contacting our technical support department at 866.220.0488 for further assistance.