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Home   Help for Accountants   Tax - ProSeries   Tax - ProSeries Community   Archive: Document Management System  
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05/24/2012 at 04:51PM PDT
Important Announcement! A planned system-wide upgrade will take place over the Memorial Day Weekend in the US (From Thurs, May 24, 2012 at 6 pm PDT thru Tues, May 29, 2012 at 5 am PDT). This includes QuickBooks, QuickBooks Payroll, Point of Sale, & Salesforce.com. This is only for US based products. This does not affect QuickBooks Online customers! During this time, you can shop, but can’t place orders online, activate products or update account info. We apologize for the inconvenience & thank you for patience while we improve our infrastructure to better serve you. International versions are unaffected. For more info, see our community discussion.
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11/09/07 3:17pm PST

Rotating pages in DMS PDF Files

We have discovered an issue with the latest version of DMS around rotating pages in a PDF. In some instances rotating a page twice in a PDF will cause the page to go blank. If the PDF is saved, the page will remain blank. This does not happen if you rotate the page in the Scan Doents window, which is typically where most users rotate pages. If you have a previously saved PDF and need to rotate a page, rotate the page once, save and exit the PDF. Repeat this step for as many times that you need to rotate.We apologize for any inconvience this might have caused. This issue will be fixed soon on an Internet Update.

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11/19/07 1:25pm PST

However, rotating pages within Scan Documents window, then saving the document, is changing my Landscape pages back to Portrait and cutting off the right side of the pages.

Chris

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11/20/07 1:45pm PST

I am encountering the same problems as mentioned in both posts above. Support said that an update to fix the issue will come out November 26.

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11/28/07 11:00am PST

I haven't seen an update yet. Hopefully it will come soon.

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11/29/07 1:55pm PST

Also when I click "rotate right" it actually rotates left and visa versa.

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12/17/07 10:51am PST

I installed the update yesterday and still see all of the problems described in this thread.

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12/20/07 10:43am PST

DMS page viewing & then trying to rotate the pages still continues to rotate the opposite you selected & then they appear blank...SAME AS PREVIOUSLY VERSIONS FOR THIS YEAR.

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12/20/07 12:06pm PST

I am still having the Opposite Rotation Then Blank Page Issue within previously saved PDF documents.

Anyone else have PDF's with the DMS viewer randomly open a single page blank document? TS informed me they cannot duplicate this issue, so it is being created from within my computer...

Chris

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12/20/07 1:39pm PST

The latest release 5.0.2 does not fix this problem. It also broke my ability to print to DMS using Fujitsu ScanSnap. So, I rolled my DMS back to 5.0.1.

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Pages not rotating correctly & going blank: If DMS can't duplicate this, simply have them call one of us who does have the problem & use PCAnywhere or some program to access our computer so they can see what is going on...There is more than a couple of us who this continues to be a problem.

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