restoring from backup
ProSeries : 2009I am not able to restore my info from my backup. When I click to select the file to restore, quickbooks shuts down completely or becomes unresponsive. what should I do?
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aWFUeGutKr4yUOacwZ5xHE
02/06/12 7:09pm PST
Viewed by asker 02/13/12 9:13am PST
Viewed by asker 02/13/12 9:13am PST
3 Replies
pvsuppliers
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Advisory council of community power users.
Intuit Moderator
Mod/Co-mod
02/06/12 7:11pm PST
first thing i would do is go to Help > Update QB and see if it works then.
If this answers your question, please click on "solved."
Why carry the stick if you're not going to stir the pot?
Memere
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Questions answered: 20326
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Advisory council of community power users.
Intuit Moderator
Mod/Co-mod
02/09/12 11:16am PST
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First, make sure you copy the backup from an external drive to your hard disk and restore from there.
You may need to update your QB file. http://support.quickbooks.intuit.com/support/Defaul...
Are you trying to restore a backup that was created with your current computer and QB version? If so, and it fails, you may have a corrupt file.
First, hold down the CTRL key while you click on the QB icon to oepn it; hold the key down until QB opens. See if you can open, e.g., a sample company. If so, your QB should be OK.
If you created the backup from a different computer, try creating a new backup. You can also try restoring the backup to a different computer, if available. If that works, create a new backup and try to restore that to your computer.
If this answers your question, please click the “thumbs up” or mark this post as "Solved,” or post back with more information.
