Remove check permanently from invoice for allow online payment

25 Replies

mmanju

Allstar

10/27/10 8:45pm PDT

The solution

you can turn this message off by following the steps below.

1. Go to your Billing Solutions Options page and turn the IPN option OFF.
2. If you are not signed up for the Intuit Payment Network, you can disable this option with the following steps:
1. Login in to your QuickBooks company file with the Admin account.
2. Go to Edit > Preferences > Payments.
3. Click the Company Preferences tab.
4. Clear the Show payment link in emailed invoices and Show payment link in printed invoices check boxes.
5. Click Ok.

In case your problem is resolved, please click "This solved my question" else feel free ask more questions .

Manju

novelaspect

New Member

12/04/10 12:31am PST

I had a different problem with my qbs but your solution helped get around it.

Thanks for providing this solution.

psilz

New Member

04/01/11 1:17pm PDT

It will only remove it temporaly , not permanetly , I have tried everything and the next day it is back on .

Employee

04/05/11 2:29pm PDT

Update on Disabling Intuit PaymentNetwork (online payment) links on QuickBooks invoices

Recently some folks have posted that the “Allow online payments” option seems to turn itself back on after you’ve disabled it. This causes links to “pay online” to appear on your invoices. As a product manager on the Intuit team investigating this concern, I’d like to apologize for this inconvenience and share the latest news with you.

QuickBooks 2010: After you install the next QuickBooks update (R12, available as a patch on April 20 and automatically offered to everyone on April 29), your preferences for online payments will remain as you’ve left them. Until then, I recommend that you look at Preferences (see below for how to find that) before generating invoices to make sure the “Show payment link” options are unchecked. If you re-use old invoices that contained the online payments link, be sure to uncheck the “Allow Online Payments” option at the lower left of the invoice. Also, please note that after an invoice has been generated, the only way to remove the link is to re-generate the invoice after you’ve changed Preferences.

QuickBooks 2011 Enterprise: Please make sure all copies of QuickBooks on your network are on the same release (currently R6). Keeping all copies on the same release avoids problems. If you re-use old invoices that contained the online payments link, be sure to uncheck the “Allow Online Payments” option at the lower left of the invoice. Also, please note that after an invoice has been generated, the only way to remove the link is to re-generate the invoice after you’ve changed Preferences.

How to disable online payments for ALL invoices:
1. Log into QuickBooks as Admin user
2. Pull down the Edit menu and select Preferences
3. Select Payments in the left column
4. Click the tab for Company Preferences
5. Under Invoice Payments, uncheck the boxes for “Show payment link on emailed invoices” and/or “Show payment link on printed invoices”

If you have comments or additional questions on this topic, we’d like to hear your Feedback.

Again, apologies to those who may have experienced any frustration disabling this option. I’d also like to thank the members of this community who helped us clarify these instructions.

Lisa

RagManIndy

New Member

04/20/11 12:10pm PDT

I am going to try this... and it better work or QBB will be gone from my company for good. I can't believe a company like Intuit would sneak something like this into their product and try to scam long time users into forcing to get payments from something like this. Shame on Intuit... this is the kind of programming and software work that only fools participate in... probably some [removed] in marketing who came up with this. If it was anyone higher up I want them to call me personally and tell me why such a sneaky trick was played within the software... and then make it turn itself back on.

Employee

04/22/11 9:54am PDT

For QuickBooks 2010 customers who have experienced problems with preferences resetting to “links on”: Release R12 is now available and solves this problem. Here’s how to get it. Navigate to the update website, which is here: http://support.quickbooks.intuit.com/support/ProductUpdate...

After you download the file, close QuickBooks, then double-click on the downloaded exe file and follow any onscreen prompts.

Remember, if you re-use old invoices that contained the online payments link, be sure to uncheck the “Allow Online Payments” option at the lower left of the invoice.

RagManIndy

New Member

04/25/11 5:30am PDT

Thank you for the link/download. I have installed this R12 and did a few tests... so far so good. I will keep this thread posted after continued use and hope for the best. I really do appreciate your prompt response in trying to resolve this.

Allstar, Accountant Community AllStar

04/22/11 11:00am PDT

Lisa, you should know this is not impacting only older invoices.

I specifically didn't install R11 after reading about the IPN issues.

Now that I installed the R12 update manually, my client's file preferences were checkmarked for enabling IPN. I immediately cleared these checkmarks.

Additionally, because I was aware of this issue, I stalled on letting QB trigger 82 memorized invoices until I knew I installed R12 and until I had a chance to confirm Preferences was fixed.

Even after all of this, the next time I opened this file and allowed 82 invoices to trigger, the templates were a mess because Intuit still went ahead and embedded the default preference to activate this option as ON, even with all the input that R12 shouldn't have changed anything for anyone in our files just to benefit Intuit.

So, for all the goodwill you think you earned by issuing R12, you just undid all the settings everyone who installed R11 had already done. You put them back to square One.

As for me, someone who was on top of this issue and watching carefully to avoid making a mess of my client's file: I just spent half an hour changing all the templates. Then I had to edit each of those 82 invoices and uncheckmark them.

Thanks for nothing.

If this post answers your question, please give a "thumbs up" or mark this Solved to let others know about it.

If you get an emailed Survey, please take a moment to follow up here, too. Thanks!

Allstar, Accountant Community AllStar

04/22/11 1:12pm PDT

Lisa, I have looked into this further. You seem to have a conflict between the Additional Customization option of printing or not printing the Payment link, showing or not showing it on screen view, and the Preferences setting to allow or not allow this for either Email or Print out. So, On screen I see this option for an invoice created, even if the setting found in both places is No. On Customization Preview, if the Template has the checkmark, you see this even if the Preference is No.

That's the best I can describe how the various settings are conflicting with each other. You should have programmers run through the possible combinations to research this continuing problem.

If this post answers your question, please give a "thumbs up" or mark this Solved to let others know about it.

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Employee

04/22/11 6:17pm PDT

qbteachmt, I'm sorry for your trouble. I'm still researching some of the points you raised, but let me answer what I can today.

I'd like to clarify that R12 does not turn off the online payment links. It does correct a defect in which you would turn off the links and then they'd reset to "on" by themselves.

It sounds like you're having issues with the customized invoice layout, but I'm not clear on whether the link URL is showing up, or the border around it, or both -- or what sequence you used for turning the links off. I and an engineer from my team would like to chat with you to better understand the situation. If you're able to talk, please go to my little Feedback page and give me your contact info.

Thank you for taking the time to analyze and comment.

Lisa

Allstar, Accountant Community AllStar

04/23/11 11:23am PDT

Just for reference for others: I never turned any of this on and specifically stayed at R10 while waiting for this to resolve. Once R12 was installed, I specifically turned it off in Preferences. Upon reopening the file and having a pop up to request that I allow memorized transactions to trigger, I then found the link was displayed on every template in use.

These templates and the memorized transactions have been in this file for two years.

If this post answers your question, please give a "thumbs up" or mark this Solved to let others know about it.

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New Member

05/09/11 7:30am PDT

I too thought this was resolved, but here we are again...enough, enough, enough!

I know now I will need to inspect every invoice, every customer, every time to look for whatever QB may add. ENOUGHT OF THIS NONSENSE!

Allstar, Accountant Community AllStar

05/09/11 10:15am PDT

I'd like to give some credit to Lisa and her crew. They have talked to me directly and have some sample data to look at, to understand what broke down in the concept of the R12 fix.

Meanwhile, you can take care of this by:

Turn off the Preference.

Edit each template you use and on the Footer tab, deselect the checkmark here.

If you use Memorized Transactions, and you didn't get trapped in the R11 change in the meantime, your invoices probably will be fine. Just check them before printing.

If this post answers your question, please give a "thumbs up" or mark this Solved to let others know about it.

If you get an emailed Survey, please take a moment to follow up here, too. Thanks!

Employee

05/09/11 7:14pm PDT

Thanks, qbteachmt. We learn so much from helpful customers like you.

Let me just repeat - if any QB 2010 user is having trouble with the links turning themselves on, please do get R12. After installing it, make sure the Preferences for online payment are OFF. Once they are off, they will stay off.

If you experience any problems, I'd like to talk to you. Please, go to my confidential Feedback page and let me know how to get in touch with you.

New Member

05/10/11 3:45am PDT

I will get R12, and then let you know how things went.

New Member

05/10/11 3:57am PDT

I downloaded the R12, and reset the Preferences. So far, its seems to have worked.

Employee

05/10/11 2:12pm PDT

Happy to hear that! Let me know if any further concerns.

FastenerDude

New Member

05/13/11 5:11am PDT

How do you get the link permanently removed from emailed invoices? We are using QB premier 2011 R6P and everytime we uncheck the box to "show payment link on emailed invoices" it comes right back. Not sure if its after logging out and then logging back in that it reappers (which is my hunch). All while logged in as administrator. It's becoming rather annoying to say the least!

New Member

05/13/11 5:45am PDT

It has been three days and so far no sign of "the annoyance" on emails or invoices since I downloaded the R12 and then removed it AGAIN from preferences.........