I'm looking for a method to remotely support clients where I would take over their computers and they could follow what I'm doing. I'm not wild about what QB has to offer - # of clients is limited and expensive. doesn't seem good for a client who calls on the fly and needs support. I have a free trial with Webex remote support - they have a per user charge. any thoughts on this?thanks -Alicia Green
I recently swithed to GoToMeeting.com
It works well and doesn't have a per user charge. The cost is about $50 per month. You can also use it for small webinar presentations of up to about 15 meeting attendees. The also have a version that handles more attendees.
Have you looked into Logmein? I believe the pricing is more affordable. Seems to be popular amongst geographically-dispursed companies.
I had a disastrous experience with the Webex Remote Access (that can be accessed through QB), and would not recommend Webex to anyone.
However... I have been using a trial of TeamViewer, which so far I have been very happy with.
I am glad to hear about gotomeeting.com, and will try this one also. Thanks!
I work with a client that uses gotomypc.com, which works very well. But this is a per-computer license - in other words, this is not a solution that can be used when a client calls me with a question, and I need to see their computer screen.
Please explain your disastrous experience with Webex Remote Access as I have a client on it and want to be aware of what issues there are before something happens.
I have used Webex for 2 years and have never had a problem with it.
For rag1954: I will be happy to forward a copy of the Word document to you that I have sent to the QB ProAdvisor team twice (with no reply either time). I feel uncomfortable posting this in a public forum. If you want me to send this to you, please email me at LNKeeble @ knology.net (remove the spaces).
I use the logmein free version for a couple of my clients. Haven't had a problem so far and the price is right! :)
Elaine
