Received payments not in Payments list???

Yes, they have cleared my bank account.  Also, I am not using Merchant Services through quickbooks.  I manually add credit card payments just as I would a check through Receive Payments.

DeidraW,

I am sorry, I meant to ask do they show up in your QuickBooks checking account.  Open your bank check register and see if they are  posting individually.

Julia

I think I'm a little confused by your question.  It wouldn't be in my check register because I can't make the deposit because the payments aren't showing up so I can.  If I look at the register for A/R account it seems to be there and individually.  But in the actual checking account register, its not.  Maybe I'm not understanding what you're asking. 

DeidraW

I was just checking to see if the deposits were posting directly to your checking account, that is why I asked if they showed in your register.  But, the test you performed confirms that you have the preference set to group deposits into undeposited funds. 

I presume you processed the credit card payments the same way you did the test you performed?  I am trying to figure out what you did differently.

Julia

Oh ok, yes it is set to Undeposited funds...  Yes I did it the same way I've done it for years.  What is strange is that all of a sudden I have this A/R account pull down on the Receive payments page.  This was not there just last week when I made my last deposit.  I did ren the quickbooks update tonight to see if that would help but it is still doing it.  It obivously has something to do with the processing of credit card payments manually but I don't know what has changed!

When you did the credit card payment did you process it the same as as when you did the test? 

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Julia

OK I just did another test (same customer I used before as a test) but did a pretend payment with visa this time.  It processed fine.  The two I processed before either were over payments or under payment (a customer is paying down his bill).  The test I did was for the total amount and it worked.  So it seems to have something to do with not paying off or overpaying the invoice.  I've never had this problem before so I don't know what has changed.  I clicked leave the credit for the overpayment, but there's not much I can do for the one that is an underpayment.

Julia - Thank you so much for your help.  I got it to work.  Literally all I did was go through the customer center, find the customer and invoice, click the customer center pull down and choose Receive payments and process it through that way.  What I was doing is going through Customers / Receive Payments, but for some reason that wasn't working.  I don't know WHY that would have made a difference but it did.  There must be a some glitch or something.  I work in Merchant services all day and come home to my second job where I process it manually and I've never seen something crazy like this!  I hope this conversation helps someone else because this was weird!

DeidraW,

Glad all worked out well.

Julia