QBPro2009 Reconcile Statement Screen shows previously cleared transactions & wrong opening balance not same as uncleared

I see that many users are having the same problem, most were with deposits being randomly "uncleared." I have payments that were randomly uncleared.

Step-by-step:

I reconciled a checking account.

When I tried to run a reconciliation report, QB froze and it just disappeared from the screen.

I went into the Reconcile Screen and it showed outstanding items as though I'd reconciled and run the report.

I need the written report but discovered I don't have the program that allows printing past reports so I clicked "Unreconile Previous' intending to re-reconcile the current statement to get the printed report.

The Reconcile Screen showed several cleared payments made to the same vendor in 2008 as uncleared. And the opening balance was way off, but didn't match any part of the mysteriously uncleared payments. What the...!

I tried clearing all transactions inlcuding the 2008 ones. Didn't work.

I tried ignoring the 2008 transactions. Didn't work.

I closed out of the Reconcile Screen and went into the check register itself and marked the 2008 payments as cleared. Then I went back into the Reconcile Screen. Didn't work. (Even with the transactions marked as cleared inthe check register, the Reconcile screen showed them open.)

I'm assuming there is a glich somewhere, at least one in the Reconcile Screen process.

There are many calls for help on this, but I haven't seen any answers.

SOS!

Thank you,

Diane